Remote IT support engineer

Brussels | IT | Support | Information Technology | International company | English

This role is with a leading international consulting firm known for its strategic expertise and collaborative culture. It is consistently recognized as one of the best places to work, with a strong emphasis on diversity, inclusion, and employee development.

As an IT Support Technician, you will be a key member of the Technology Services Group (TSG), providing essential technical support to internal users. You'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations and contributing to the continuous improvement of IT services. This is a hands-on role that combines technical troubleshooting, user support, and system maintenance in a dynamic and fast-paced environment.

Serve as the primary contact for IT support requests

Install, configure, and maintain software and operating systems

Troubleshoot and resolve hardware and software issues

Maintain accurate records of IT assets, repairs, and support activities

Enforce IT policies and ensure compliance with internal standards

Manage user accounts and access rights

Test and deploy new applications and system updates

Monitor data backups and perform recovery tests

Support and mentor junior IT staff

Lead training sessions for end users

We're looking for a tech-savvy, service-oriented individual who enjoys solving problems and working in a team. Associate's or Bachelor's degree in IT, Computer Science, or equivalent experience

Fluent in English; minimal understanding of one of the local languages (FR or NL); additional languages are a plus

Experience in a technical support or customer service role, ideally in a corporate environment

Familiarity with remote support tools and IT service management systems

One day of remote work per week

A supportive, inclusive team culture with opportunities for growth and development