Head of Product (Universal)

Who we are?Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities.Silverfin solves a very real problem : it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their customers.Recognised as an industry leader, we have picked up many accolades, including in 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years.Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues.Since November 2023 we are proudly part of Visma - the European leader in mission-critical cloud software, enjoying the power of the Visma brand and resources whilst retaining business autonomy and go-to-market freedom.At Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're committed to elevating talent by creating an environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team.How would you support our success?Your roleThe Head of Product (Universal) is a leadership position within Product Management in Silverfin. As a leader of individual contributors within product management, the Head of Product is expected to maximise the impact of product investments in our universal product platform. Strategising for product-market fit and overseeing the execution of our product initiatives is therefore pivotal to the role. The Head of Product will direct and support Product Managers in delivering customer value within their respective product domains and in delivering features and functionality that meet market needs and drive growth.We believe in we, not them and us. The Head of Product (Universal) will foster a strong collaboration with other product leaders and stakeholders, including engineering, business services, marketing, sales and support. As a senior product leader, the Head of Product (Universal) will be a close partner to the General Managers of our business units, VP Marketing and to the Heads of Product serving either our SaaS or PaaS business model.What would success look like?Your performance & accountabilitySilverfin is a product-led company and the Head of Product (Universal) is a central and key role in our value-chain towards the market. The Head of Product (Universal) will ensure that our core Silverfin application continues to be a market-leading fit for the markets we serve and that it continues to be built-out with additional customer value in a scalable manner. Our product choices and execution thereof, as managed by you and your team, will directly impact Silverfin’s top and bottom line. By balancing our investments across our application, you will ensure that we invest our efforts according to our strategy and that we maximise the return of our product investments. In order to succeed in this role, you should achieve the following : - Expert knowledge of our product and how it’s used by our customers- Keep Silverfin at the forefront of AI and automation- A strong product NPS of +50 in each of our markets- Significant ARR contribution from product innovation- 80% achievement rate of your committed product outcomes - Industry-leading eNPS for your team- Exceptional collaboration with other departments and teamsWhat would you do to drive our success?

Your responsibilities

• Active participation in the departmental leadership team of the VP of Product, including contribution on matters such as product strategy, operating model and departmental culture.
• Product ambassadorship and internal / external product evangelism
• Lead, mentor, and grow a high-performing product management team, including other people managers, fostering a collaborative and results-oriented culture
• Promote cross-functional collaboration and communication between product, engineering, business services, marketing, sales, and support teams
• Co-develop and execute universal application product strategies and plans that deliver value to customers while driving business growth, in collaboration with market and platform product teams
• Ensure accountability in product planning and execution through clear goal setting and transparent reporting on progress
• Design and implement, together with our front-of-house leadership and Marketing, effective and efficient GTM processes
• Ensure that pricing & packaging strategies are being developed as part of every GTM effort
• Stay informed on market trends, customer needs and competitive landscape to identify new product opportunities and areas for innovation
• Ownership of operating expenses, including cost attributable to your product initiatives
• Partner management of 3rd party services embedded or integrated into the Silverfin application, either directly or in support of universal Product Managers
• Act as the primary point of contact for universal application product matters with executives, ensuring transparency and alignment on product strategy and goals
• Ensure timely and effective communication of product progress, successes, and challenges to all levels of the organisation in accordance with our product operating model

Requirements

Career progression & developmentThe Head of Product role is a senior position on the leadership track of career development. The role is positioned at the highest seniority level in the Product organisation, only superseded by the VP of Product role. Succession planning for the VP of Product role would include aspiring and seasoned candidates from the Head of Product role.