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C004196 Engineer (Digital Collaboration) End User (CTS) BELGIUM - 9 Jul RELAUNCH

Park Lane RecruitmentBelgium, BE

Il y a 13 jours

Description de poste

Deadline Date : Wednesday 9 July 2025

Requirement : Engineer (Digital Collaboration) End User

Location : Braine-l'Alleud, BELGIUM

Full Time On-Site : Yes

Time On-Site : 100%

Not to Exceed : 76 EUR

Total Scope of the request (hours) : 836

Required Start Date : 18 August 2025

Required Security Clearance : NATO COSMIC TOP SECRET

Duties and Role :

Provide engineering and operations support to End User Management in the area of Managed Devices service throughout the service lifecycle, and conduct co-ordination and communication between support and service provider;
Serve as the highest level of technical escalation for complex issues related to managed client devices (Specifically on the EMS toolsets – SCCM / Intune);
Analyse and resolve complex problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
Administer and Support the Agency Patching, Orchestration and Reporting Services;
Package and deploy software updates, commercial off-the- shelf (COTS) and NATO off-the-shelf (NOTS) applications using EMS toolsets. (Formerly SCCM);Develop hardware and software inventory reports;
Perform implementation and maintenance of authorized software changes;
Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices and print services;
Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices and print services;
Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
Support the Section head in team and technical lead duties and decisions, while proposing and advising on technical guidance in regards to the technologies under their area;
Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration / tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security;
Provides and coordinates expeditious Level 2 / 3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
Proactively implement monitoring policies and solutions to ensure the 24 / 7 functionality of the systems;

Specific Working Conditions : The incumbent might travel up to 4 times per month in Belgium.

Requirements :

Skill, Knowledge & Experience :

The candidate must have a currently active NATO COSMIC TOP SECRET security clearance

Higher vocational training in a relevant discipline with 4 years post-Skill, Knowledge & Experience : related experience. Or a secondary educational qualification with 6 years post-related experience.

At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;

Proven experience in implementing, maintaining and validating Skype for Business and / or Exchange infrastructure solutions based on the commercial and governmental best practises;

Excellent troubleshooting skills of the server (MS Exchange / Skype) and client side (MS Outlook / Skype desktop client);

Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies;

Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell;

Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);

Proven experience in handing and prioritizing multiple assignments;

Proven experience in managing internal and external stakeholders;

Very good experience with troubleshooting and providing end users' support;

Very good problem solving and communication skills.

Education, Experience and Training (Desirable) :

At least 4 years of recent work experience, related to IT system administrator functions of Communication and Collaboration systems, in particular Microsoft Exchange, MS Teams and Skype for Business.

Working knowledge in system management automation and monitoring;

Good understanding of Application security, Internet security and IT data protection mechanisms;

Awareness of industry's latest technology trends and applications, such as Cloud Applications and Security;

Technical certification in Communication and Collaboration systems : MCSE or equivalent;

ITIL v3 / v4 Foundation certificate;

Prior experience of working in an international environment comprising both military and civilian elements;

Knowledge of NATO responsibilities and organization, including ACO and ACT.

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Digital Engineer • Belgium, BE