Process Management Officer

Mission.

What will you do?

We believe that we grow as our people grow. Motivated professionals make a difference, not just for themselves, but also for our customers.

We are currently looking for an experienced Process Management Officer to support one of our banking clients in their newly created Marketing & Communication department.

The goal of this mission is to establish and document a new process governance framework for the department, update pre-existing processes following the reorganization, and document newly created processes when necessary.

Required profile.

Required Skills & Experience :

• Banking and / or Finance field experience
• Experience in Marketing & Communication (asset, not mandatory)
• 8 years’ experience in Process Analysis
• Ability to define and analyze existing business models using process modeling techniques and methods
• Strong expertise in end-to-end process description (AS-IS and TO-BE)
• Skilled in reviewing, updating, and modeling processes
• Experience in developing process strategies
• Change Management & coaching expertise
• Excellent documentation & reporting skills
• Strong knowledge of MS Office (including SharePoint)
• Solid experience with process modeling tools (Visio, Aris, BPMN…)
• Proven ability to create detailed flow charts
• Trilingual : French, Dutch, English