Customer Service Associate

INTRODUCTION:

KRKA Belgium is part of the Krka Group. Krka is a multinational pharmaceutical company known for its quality products and innovative approach; two factors that have made the company successful in various markets for 70 years. In our vertically integrated factories in EU, we use only the best technologies and work standards to produce human and animal health pharmaceuticals. Operating in an international environment, we value team work and excellence. More information about Krka Belgium at: https://www.krka.biz/bn/

JOB DESCRIPTION:

KRKA Belgium is growing! We would like to invite an additional team member to our team.

Join us as a

CUSTOMER SERVICE ASSOCIATE

Your tasks:

• Provide permanent telephone and/or e-mail client support regarding orders, product availability, shipments, payments and agreements, as well as product related issues.
• Plan, prepare, perform and report on sales and other activities for clients according to valid instructions.
• Monitor and ensure proper stock levels of Krka’s products.
• Receive and enter complaints into relevant IT systems, and forward the complaints for further resolving.
• Enter data related to clients and orders into relevant IT systems.
• Track orders and dispatches, monitor payments and arrangements with clients.
• Prepare analyses and reviews of sales and other data.
• Obtain/receive and transfer/forward information on the safety of medicines, and perform other pharmacovigilance activities.
• Good knowledge of Dutch and English language, some knowledge of French is desired.

What you bring with you:

• Desired relevant university degree education
• Previous experience in customer service and phone and internet sales
• Good selling and communication skills (phone, skype, face to face)
• Good skills in digital marketing (internet sales)
• Well organized and precise working with CRM system
• Good analytical skills and advanced knowledge of Excel
• Patient, kind, dynamic, proactive, resilient.

We offer:

• Good working conditions
• Good relationships within the team
• A job in an international business environment

Take advantage of this opportunity to further develop your customer support career in a leading, multinational, generic pharmaceutical company. Your talent and our exceptional products create a formula for professional success.