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Key Account Manager

Key Account Manager

Katoen NatieGent, BE
Il y a 18 jours
Description de poste

Job description

To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Gent.

  • Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided
  • Guarantees the legal coverage of the performed (logistics) activities.
  • Develops a good working relationship with customers to enhance customer satisfaction and customer retention.
  • Is the internal key source regarding customer and market intelligence for his / her customer portfolio.
  • Follows up closely and comments the profitability of these customers internally

Responsibilities

  • Monitors the compliance with the contractual agreement from both the customer and the own organization.
  • Negotiates and renegotiates contract extensions or ad hoc services.
  • Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service.
  • Performs an annual customer satisfaction query and responds to this with an action plan.
  • Interacts and communicates with the client on a regular basis to determine changing tastes and preferences.
  • Guarantees monthly accurate invoicing.
  • Delivers the annual budget and comments the financial result in a monthly management letter.
  • Has full P&L responsibility for the assigned customers.
  • As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operation manager.

    • Your profile

  • Committed / Social / Analytical / Bird’s eye perspective / Jack of all trades
  • Preferably a master’s degree (preferably in economics), or similar by experience
  • Minimum 3 years in a comparable position
  • Excellent knowledge of Dutch and English, French is a plus
  • Advanced excel and powerpoint knowledge
  • Basic financial analysis skills
  • Willingness to travel

    • Required experience3 years We offer

  • An exciting job in a leading dynamic company with no-nonsense culture.
  • A job with high responsibility and lots of variety.
  • An attractive salary package.
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    Key Account Manager • Gent, BE