Customer Support Analyst
Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique
Personnalisez votre
package salarial
As a Customer Support Analyst, with a positive attitude and dynamism you will provide support and help to our existing and potential customers.
About the job
As a Customer Support Analyst, you will provide support to our existing and potential customers, as well as to our colleagues. Our goal is to ensure customer satisfaction by solving issues efficiently and delivering high-quality service.
Your mission will be to assist users of our software by investigating their requests and providing them with accurate, helpful answers. Requests may come through our ticketing system, live chat, or phone. You will need to analyse the issue, troubleshoot where possible, and escalate to our Developers when required.
You will also work closely with internal teams such as Business Analysts, Sales, and Developers to ensure smooth collaboration and continuous improvement of the customer experience.
You'll never get bored!
Responsibilities
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
Nice to have
Technical knowledge (XML, Python, JS)
Marina & Louis explain
(totally worth it!).
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
Must read!
Recruitment process
01
Application screening
We will review your application and your portfolio to ensure your profile aligns with what we're seeking.
02
Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way.
03
Functional interview
Now it gets real. Meet two members of the team in person, and lets see if your business rhythm matches ours.
04
Get an offer
Drumroll, please! If you've conquered all the stages, it's time for the grand finale: an offer to join our team of problem-solvers.
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.
Avec Odoo, vous pouvez personnaliser votre package salarial.
Customer Support Analyst - 35 days annual leave • Namen, BE
Sales Effectiveness Analyst (Excellence) | 40 hrs/week.We are looking for a proactive and analytical CRM & Salesforce Analyst to support the day-to-day operations of our Veeva CRM system — and Sale... Voir plus
A leading law firm is seeking an Experienced Lawyer specializing in Public/Administrative Law.This role involves managing legal matters related to urban planning and public procurement, requiring a... Voir plus
Arendt Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and forei... Voir plus
As a leading consulting company for SAP software, especially for SAP S/4HANA transformations and SAP Cloud solutions, CNT Management Consulting has been one of the top international consultancies f... Voir plus
Voor onze groeiende organisatie zijn wij op zoek naar een ervaren.Je werkt volledig remote vanuit België en speelt een cruciale rol binnen het HR- en Finance-team.Zelfstandig beheren van de volledi... Voir plus
Lisbon or Porto | 12‑month contract | Relocation included.Ready to spend a year in one of the sunniest countries in Europe? If you speak.Utilities included (water, electricity, internet).Assistance... Voir plus
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Voir plus
A leading independent business law firm is seeking an Experienced Lawyer specializing in Litigation Dispute Resolution.The successful candidate will work on civil and commercial litigation cases, ... Voir plus
Ingestic est à la recherche de : Business Analyst Medior Tu es motivé à t'engager dans la transition énergétique par des actions concrètes au cœur des systèmes d'information des acteurs du monde de... Voir plus
Customer Support Representative.We are seeking a Customer Support Representative for our client's project in Lisbon, Portugal.In this role, you will provide empathetic and accurate customer support... Voir plus
Customer Service Representative (Hybrid).We are currently looking for a Customer Service Representative to join our team in a hybrid working model.This is an urgent position for a customer-focused ... Voir plus
Travaillez Remote au Portugal : Spécialiste Support des Commandes (Logement inclus).Aide au logement disponible pour les candidats internationaux.Français (C1/C2) + Anglais (B2).Lancez votre carriè... Voir plus
We are looking for an Outside Sales Executive to expand Hästens' presence across Europe by identifying new business opportunities, building strong retail partnerships, and driving sales growth.This... Voir plus
Video Content Moderator (French) | Lisbon, Portugal.French (C1+) & English (B1+).Join a global social media project as a.You will review user-generated content to ensure it complies with commun... Voir plus
Voor onze groeiende organisatie zijn wij op zoek naar een ervaren.Je werkt volledig remote vanuit België en speelt een cruciale rol binnen het HR- en Finance-team.Zelfstandig beheren van de volledi... Voir plus
Projet Customer Experience – Télétravail en Grèce.Nous recherchons des francophones pour rejoindre notre équipe de support client en Grèce.Ce poste offre un environnement de travail international a... Voir plus
Experienced SAP Consultant – End-to-End Transformations.At delaware, SAP is not just about systems.It's about making businesses work smarter.You'll work on transformation projects where business an... Voir plus
European engineering consultancy active across various industrial sectors such as large infrastructure works, process industries (life science, food & beverage, chemistry), energy, and transport.Pr... Voir plus
A travers ses 13 bureaux et grâce à l’expertise de ses 220 collaborateurs, Wilink apporte des solutions adaptées aux besoins de ses 110.Que ce soit pour la protection des risques (via son pôle de c... Voir plus
Over de functie En tant qu’employé du service client, vous êtes responsable de : - La confirmation des délais de livraison auprès des clients.Le traitement correct et en temps voulu des commandes... Voir plus
