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RM Staffing B.V.
Technical Project Manager - Data Center (Remote)RM Staffing B.V. • Gembloux, VOV, BE
Technical Project Manager - Data Center (Remote)

Technical Project Manager - Data Center (Remote)

RM Staffing B.V. • Gembloux, VOV, BE
Il y a 3 jours
Type de contrat
  • Télétravail
Description de poste

Why This Role Exists

  • Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

  • Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

  • Tickets get lost between technical and commercial teams — this role closes that gap

  • We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

  • Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

  • Lead client onboarding, scoping calls, and technical review meetings

  • Translate client requirements into actionable work orders and internal tickets

  • Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

  • Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

  • Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

  • Create, assign, prioritize, and close tickets with clear documentation at every stage

  • Track multi-workstream projects across planning, procurement, deployment, and sign-off

  • Identify blockers early and coordinate cross-functional resolution without escalating everything upward

  • Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

  • Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

  • Review and validate work orders for technical accuracy before client-facing delivery

  • Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

  • Ensure adherence to datacenter safety, change management, and access protocols

  • Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

  • Track project budgets, flag overruns, and submit change orders when scope shifts

  • Review vendor invoices and validate against approved work orders

  • Assist in preparing quotes and SOWs for new client engagements

  • Maintain procurement records and ensure contract compliance for hardware and services

Team Management

  • Manage a team of technicians and/or project coordinators remotely that work onsite.

  • Set weekly priorities, conduct 1:1s, and run shift/resource planning

  • Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes

  • Identify skill gaps and work with leadership on training and hiring plans



Required Qualifications

  • 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field

  • Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure

  • Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations

  • Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent

  • Experience owning project budgets, SOWs, or vendor purchase orders

  • Proven ability to manage and develop a small technical team

  • Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

  • Experience in a managed services, colocation, or cloud infrastructure environment

  • Familiarity with DCIM tools, asset management systems, or CMDB platforms

  • Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)

  • Exposure to ITIL practices or formal change management processes

  • Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation

Créer une alerte emploi pour cette recherche

Technical Project Manager - Data Center (Remote) • Gembloux, VOV, BE

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