Sales Support Administrator - FR/ENG - Wilrijk

As Sales Support Representative you are responsible for following tasks:

• You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
• Configure the most optimal container/truck load
• Provide support to the Account Managers in your region
• Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, ... in consultation with the account managers
• You act as a central point of contact for the distributors in your region
• You are the key figure between the internal organization and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
• You will work in close contact with production to avoid peaks in the productions and supply chain
• You will be responsible for the shipments (preparations of the needed documents, arrangement of the shipments, follow-up,...)
• Handle Letters of Credit
• Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.

• You have relevant experience in Customer Service positions (order to cash) or you are a motivated junior profile with interest in export
• You speak fluent English and French, knowledge of Dutch is a plus
• You like internal (traffic department, sales, marketing) and external (clients, distributors) contact
• Diplomatic and assertive communication style
• You are a born problem solver
• You are a result oriented team player
• Accurate and stress-resistant

• After a successful interim period, you will receive a permanent contract
• Competitive salary package (insurances, meal vouchers €10, net allowance…)
• Dynamic and international team
• Flexible working hours + 2 days home office (after training period)
• Fast-growing and successful organization
• Varied position with lots of opportunities
• Training and development