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C003739 Outsourcing Operationalisation Assistant (NS) - WED 2 Oct

C003739 Outsourcing Operationalisation Assistant (NS) - WED 2 Oct

EMWBraine-l'Alleud, Wallonia, Belgium
Il y a plus de 30 jours
Description de poste

Deadline Date : Wednesday 2 October 2024

Requirement : Outsourcing Operationalisation Assistant

Location : Braine L'Alleud, BE

Full Time On-Site : Yes

Time On-Site : 100%

Total Scope of the request (hours) : 420

Required Start Date : 4 November 2024

End Contract Date : 31 December 2024

Required Security Clearance : NATO SECRET

Duties and Role :

  • Provide support for the NDWDC Service Delivery Manager, ensuring the efficient daily operation;
  • Prepare / compose correspondence, documents, statistical information and presentations, using word processing, spreadsheets, databases, and graphics applications as appropriate;
  • Perform basic analyses, and compile reports and briefings as directed by management;
  • Elaborating and implementing the New Service Delivery Plan, including definition of roles and responsibilities, timelines and internal process
  • Elaborating, together with ESOC, the Support Scripts to be used by the Service Desk Agents
  • Preparation of ITSM Templates by defining required details captured in the templates, type of input, processes, support groups, business logic

Requirements

Skill, Knowledge & Experience :

  • The candidate must have a currently active NATO SECRET security clearance
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Certifications : ITIL Foundation certification (higher-level ITIL certifications are a plus).
  • Minimum of 3 years of hands-on experience in change management and problem management.
  • Familiarity with ITIL best practices and frameworks.
  • Exposure to release management processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Ability to work effectively in a dynamic, fast-paced environment.

    • Desirable Experience and Education :

  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

    • Language Proficiency :

  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

    • NOTE : Most of the work of the NCI Agency is conducted in the English language.

    Competencies or Personal Attributes :

  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.
  • Adapting and Responding to Change - Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences.