Account Manager (Defence Service Delivery and Customer Engagement) for NATO with security clearance

Every big service programme needs one person the customer actually calls. This is that person.

You would be the account manager for a multinational defence organisation's service portfolio in Brussels, Belgium — the primary interface for service discussions, strategic engagement and escalation, with project managers holding the operational detail underneath you.

What you would be doing

• Owning the business intake and watching price proposals through their development
• Managing and communicating progress on every request to the sponsors who paid for it, right through the life of the project
• Sitting in the regular review meetings on programme and change status
• Running the highlight reporting process, including project closure, and making sure the reports actually go out on time
• Coordinating with the customer so purchase orders arrive when they should
• Working with finance so invoices go out against what was agreed
• Holding the relationships — sponsors and internal stakeholders alike — and resolving issues before they become escalations
• Answering sponsor and customer requests, making sure each lands with the right people and gets a timely reply

What you would bring

• An MSc or BSc in a related subject with five years of related experience — or, exceptionally, a lower qualification with demonstrable ability, relevant experience, or operational military service
• Real working knowledge of project and service management in a comparable organisation
• Project management and in-service support planning in a business or military setting
• Experience across the development or acquisition, delivery and sustainment of major command and control systems or programmes
• Preparing and promoting service proposals, and seeing them through
• Proven customer relationship management
• Communication that stands up in a briefing room and on paper — clear, concise reports
• Confident with Microsoft Office and planning tools

Nice to have

• Account management in a business or military organisation with defence relevance

Why this one is worth a look

It is a genuinely senior customer-facing seat: you would own the relationship rather than report into someone who does.