Learning & Customer Excellence Trainer (M/V/X)
Michael Page • Deinze, BE
Il y a 14 jours
Description de poste
- Partner with management to identify training needs and develop tailored learning solutions.
- Design, create and continuously improve training materials, manuals, guides and digital learning content.
- Deliver engaging training sessions for both new hires and existing employees.
- Evaluate training effectiveness and implement improvements where needed.
- Maintain training records and monitor employee learning progress.
- Provide individual coaching and ongoing support to customer service professionals.
- Support the implementation of learning and development initiatives across the organisation.
- Research and introduce modern training methodologies and best practices.
- Contribute to various projects related to employee development and organisational learning.
- Travel occasionally to other company sites to facilitate training sessions.
- Master's degree in Business, Education, Human Resources or a related field.
- Previous experience as a Trainer, Learning & Development Specialist, Facilitator or similar role.
- Strong communication, presentation and stakeholder management skills.
- Proven ability to adapt training approaches to different audiences and topics.
- Experience developing learning content and training programmes.
- Familiarity with e-learning platforms and digital learning tools is an advantage.
- Excellent organisational and time management skills.
- Strong interpersonal skills with the ability to motivate and engage others.
- Ability to work independently while thriving in a collaborative environment.
- Fluent in English.
- Willingness to travel occasionally when required
- Competitive salary package with an attractive range of extra-legal benefits.
- Health insurance, pension plan, meal vouchers and eco vouchers.
- Extensive onboarding, training and professional development opportunities.
- Clear career progression pathways within an international organisation.
- Exposure to global projects and multicultural teams.
- Positive and supportive company culture focused on employee well-being.
- Regular team-building and social initiatives.
- High level of autonomy and opportunity to make a visible impact.