Freelance Service Delivery Manager

As a 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 your responsibilities are:

• Lead and structure a team of 6-7 event programmers in Belgium ;
• Act as the main point of contact for clients and internal stakeholders ;
• Oversee programming and configuration of client ticketing platforms ;
• Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
• Monitor team KPIs, performance and service quality ;
• Analyse operational issues and identify long-term solutions and improvements ;
• Support the team in decision-making, prioritisation and reaching clear outcomes ;
• Contribute to the ongoing restructuring and development of the Belgian operation ;

A successful 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 should have:

• Proven experience in people management and team leadership, ideally in a complex or changing environment ;
• High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
• Strong coaching and communication skills, combined with the ability to provide clear direction ;
• Experienced in stabilising teams, managing change and rebuilding engagement ;
• Calm, approachable and confident when dealing with challenging situations ;
• Strong stakeholder and client management capabilities ;
• KPI-driven and performance-oriented, with a structured approach to operational management ;
• Experience with ticketing systems, event technology or technical platforms is a strong plus ;
• Fluent in English ;

Our offer:

• Freelance leadership role within an international events organisation ;
• Opportunity to shape and stabilise a Belgian ticketing team ;
• Brussels North Station location ;
• Competitive day rate ;