M365 Technical Service Consultant

As a Technical Service Consultant at AmeXio , you are the first point of contact for our clients when technical issues arise. Working within the Service Center, you play a key role in diagnosing, resolving, and following up on incoming support requests, ensuring timely and accurate solutions to keep our clients’ digital workplaces up and running. With your hands-on knowledge of tools like Microsoft 365, SharePoint, Teams,... you provide timely and effective solutions that keep our clients’ systems running smoothly. You are detail-oriented, communicative, and skilled at translating technical problems into clear, actionable responses. Your support helps build trust with our clients and ensures a high standard of service delivery every day.

Job description

• Incident Resolution : Diagnose and resolve technical issues, ensuring timely and high-quality support across Microsoft 365 services (SharePoint, Teams, Power Platform, ...).
• Client Communication : Maintain clear, professional communication with clients to provide status updates, manage expectations, and ensure satisfaction throughout the support process.
• Process Documentation : Accurately document issues, troubleshooting steps, and resolutions in the ticketing system to support knowledge sharing and continuous service improvement.
• Collaboration : Work closely with your colleagues when escalation is needed or when additional input is required.
• Quality Assurance : Ensure that all solutions delivered meet our quality standards and adhere to client SLAs.
• Knowledge Sharing : Contribute to internal knowledge bases and support documentation to improve team efficiency and onboarding of new colleagues.
• Professional Growth : Continuously expand your technical skills and stay up to date with Microsoft 365 developments through training, peer learning, and certifications.

Requirements

What we offer

About us

As experts in Enterprise Content Management (ECM), Customer Experience Management (CXM), and all things content-driven, we help organizations streamline their operations and deliver top-notch content science experiences. With a 100 motivated colleagues, we mix exciting projects, fresh ideas, and a supportive work environment. Walk into our office, and you’ll feel it : no stiff suits or rigid rules here. Start your day when it suits you, enjoy a chat over coffee, and thrive in a space where collaboration (and the occasional laugh) comes naturally.

Are you ready to help our clients get the most out of Microsoft 365? We’d love to hear from you.