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Finnish and Swedish Speaking Service Coordinator (Hybrid)

Finnish and Swedish Speaking Service Coordinator (Hybrid)

Eco Plus Solutions ABGhent, Belgium
Il y a 16 jours
Type de contrat
  • Quick Apply
Description de poste

Are you a proactive problem-solver with a knack for exceptional customer service and fluency in both Finnish and Swedish? Do you thrive in a dynamic, international environment and enjoy connecting with people? We're looking for a highly motivated Finnish & Swedish-Speaking Service Coordinator to join our team in Ghent, Belgium, and become a vital link in our world-class support operations.

We are a leading global manufacturer renowned for our innovative products and commitment to customer satisfaction. Our operations in Ghent are a crucial hub, ensuring seamless support for our clients across Northern Europe. This is a unique opportunity to kickstart or advance your career within a supportive and rapidly evolving industry.

Your Mission as a Service Coordinator

As a Service Coordinator, you'll be the central point of contact for our Finnish and Swedish-speaking customers and partners, playing a pivotal role in ensuring their queries are resolved efficiently and professionally. Your day will be diverse, involving communication, problem-solving, and coordination, all aimed at delivering an outstanding service experience.

Your key responsibilities will include :

  • Customer Communication : Handle incoming inquiries via phone, email, and potentially chat from customers, dealers, and partners in Finnish and Swedish. Provide accurate information and solutions regarding our products, services, and support processes.
  • Query Resolution : Efficiently address and resolve customer issues, ranging from product information and service requests to technical queries and complaint handling.
  • Coordination & Collaboration : Work closely with various internal departments (e.g., technical support, logistics, sales, parts) to coordinate necessary actions and ensure timely resolutions.
  • Information Management : Accurately document all customer interactions, issues, and resolutions in our CRM system, maintaining detailed and organized records.
  • Process Adherence : Follow established procedures and guidelines to ensure consistent service quality and efficiency.
  • Feedback & Improvement : Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to improve processes and customer satisfaction.

As Our New Service Coordinator, You Should Have :

  • Language Proficiency :

    • Finnish : Native or near-native (C2) fluency is essential.

  • Swedish : Native or near-native (C2) fluency is essential.
  • English : Excellent communication skills (B2 / C1) for internal communication and training.
  • Customer Service Orientation : A genuine passion for helping people and a strong commitment to delivering exceptional customer experiences.
  • Problem-Solving Skills : An analytical mindset with the ability to diagnose issues, find solutions, and explain them clearly.
  • Communication Skills : Strong verbal and written communication skills across multiple channels.
  • Technical Aptitude : Comfortable learning and navigating various IT systems and tools.
  • Adaptability : Ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  • Prior Experience : Previous experience in a customer service, administrative, or coordination role is a plus, but not a must. We value potential and a willingness to learn!
  • Work Ethic : Proactive, organized, and detail-oriented, with a strong sense of responsibility.

    • What We Offer

    Joining our team means becoming part of a forward-thinking company that values its people. We offer :

  • Competitive Salary : A rewarding compensation package that reflects your skills and contributions.
  • Comprehensive Benefits : Including health insurance, life insurance, and many more benefits designed to support your well-being.
  • Relocation Package : If you're joining us from abroad, we offer a comprehensive relocation package to ensure a smooth transition to Ghent (details provided upon offer).
  • Hybrid Work Model : Enjoy the best of both worlds with a flexible schedule : 2 days on-site at our modern Ghent office to collaborate and connect with your team, and 3 days remotely from the comfort of your home.
  • Career Growth : Significant opportunities for continuous development, training, and long-term career progression within our global organization. We are committed to investing in our employees' growth.
  • International Environment : Work in a dynamic, multicultural team with colleagues from diverse backgrounds.
  • Supportive Culture : Be part of a company that prioritizes teamwork, innovation, and a positive work environment.

    • Location & Work Setup

    This role is based in Ghent, Belgium , offering a vibrant city life with excellent transport links. For your remote days, you'll need a stable internet connection and a dedicated, quiet workspace.

    Are you ready to use your language skills to deliver world-class service and grow with an industry leader? Apply today and become our next Finnish & Swedish-Speaking Service Coordinator!

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