Digital Project Manager

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE MARKETING SECTOR – IS LOOKING FOR A FULL TIME DIGITAL PROJECT MANAGER (F/M/X, employee or freelance contract)

We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT

The Serviceplan Group, named Independent Agency Network of the Year 2025 by Ad Age, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Our digital agency Plan.Net, part of our Brussels-based House of Communication (labeled Great Place to Work) is looking for a Digital Project Manager to join its team of around 110 employees and serve a variety of clients. We at Plan.Net are the leading partner for building the best brands through digital experiences. With a unique end-to-end approach across five key areas — Transformative Marketing Consulting, Creative UX/UI, Commerce Solutions, CIM & Data, and Technology Services as well as End-to-End Digital Solutions — each strategically empowered by AI, we create seamless brand experiences

As Digital Project Manager, you will plan, execute, and oversee projects that go beyond campaigns, including advanced AI Agent initiatives and innovative digital experiences. You will collaborate closely with cross-functional teams: marketing, strategy, design, content, and technology, ensuring projects are delivered on time, on strategy, and with maximum impact for our clients (retail, automative, FMCG, B2B, ...)

Key Responsibilities

Project Planning & Strategy

• Collaborate with clients and internal teams to define project objectives, scope, deliverables, and success metrics.
• Develop comprehensive project plans, including tasks, timelines, milestones, and resource allocation.
• Translate business and AI opportunities into actionable project strategies.

Team & Coordination

• Collaborate with cross-functional teams including designers, developers, content creators, data specialists, and AI experts.
• Foster effective collaboration, communication, and knowledge sharing across teams.
• Ensure alignment between project execution and strategic objectives, especially for AI-driven or digital experience projects.

Resource Management

• Allocate and coordinate resources across multiple projects, ensuring the right skill sets are available at the right time.
• Anticipate changes and challenges proactively, keeping projects on track and avoiding bottlenecks.
• Maintain a clear overview of project workloads and timelines, always staying a step ahead in planning and execution.
• Optimize team capacity and performance, ensuring efficiency and high-quality delivery.

Budget & Financial Oversight

• Track project budgets closely, using our finance systems to monitor costs and ensure projects remain profitable.
• Manage timesheets and resource billing to maintain financial accuracy and transparency.
• Provide regular budget updates to clients and internal management, highlighting potential financial risks or optimization opportunities.
• Ensure all projects deliver both strategic value and financial performance in line with agency standards

Risk & Quality Management

• Identify potential project risks, including technical, operational, or AI-related challenges, and develop mitigation plans.
• Conduct regular quality reviews to ensure deliverables meet Plan.Net's high standards and client expectations.

Client Communication & Relationship Management

• Act as the main point of contact for clients, providing updates, addressing inquiries, and managing expectations.
• Advise clients on innovative AI applications, digital strategies, and optimization opportunities.
• Build strong, trust-based client relationships by understanding their business objectives and aligning project outcomes.

Performance Analysis & Reporting

• Track and report on project performance, digital touchpoints, and campaign effectiveness using tools like Adobe Analytics and Google Analytics.
• Translate insights into actionable recommendations for continuous improvement and AI-driven optimizations.

Continuous Learning & Innovation

• Stay up-to-date with emerging digital technologies, AI solutions, and industry trends.
• Integrate innovative tools, methodologies, and AI applications into project workflows to improve efficiency, creativity, and client impact.

Qualifications and requirements

• An education in Marketing, Communications, Business, Digital Media, Computer Science, Information Systems, or a related field.
• At least 8 years of experience in an agency environment as Project Manager or Account Manager (digital agency experience preferred).
• Strong understanding of all digital touchpoints (paid, owned, and 1:1 communication).
• Proficiency in project management software (Jira, Adobe Workfront, confluence...), CMS tools, and analytics platforms; experience with AEM, ACM & Salesforce is a plus.
• Demonstrated interest and hands-on experience with AI technologies, including AI Agents, LLMs, generative AI, and AI-driven personalization.
• Strong communication skills and ability to explain complex AI/digital concepts to clients and teams.
• Excellent problem-solving abilities and proactive approach to project management.
• Structured, autonomous, and a collaborative team player, with a client centric approach.
• Experience/ ability to work on a fast paced environment.
• Passion for innovation, emerging technologies, and continuous learning.
• Fluent in Dutch or French (mandatory), with working proficiency in the other language.
• Automotive & Retail Experience is a plus

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our webiste!

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.