Senior DSP Manager

Mission

Build, contract, launch, and continuously manage a best-in-class network of Delivery Service Partners (DSPs) to enable our company to start last-mile operations in the Netherlands and Belgium, delivering a seamless customer experience, competitive cost, and sustainable logistics practices.

Key Responsibilities

• Strategic Sourcing
• Conduct market mapping : identify and segment all potential DSPs (postal, parcel, same-day, bike couriers, specialist cold-chain, locker networks, etc.) across NL / BE.
• Run end-to-end RFI / RFP processes : draft documentation, define evaluation criteria, and coordinate cross-functional scoring.
• Negotiate commercial terms, SLAs, carbon-reduction targets, and data-sharing requirements.
• Build total cost of ownership (TCO) models and scenario analyses to support executive decision-making.
• Partner Onboarding & Network Design
• Lead due diligence visits (hubs, micro-fulfilment centers, rider fleets) and compliance checks (ADR, GDP, ISO, labor law).
• Collaborate with Engineering & IT to ensure API / EDI integration, real-time Track & Trace, and performance dashboards.
• Coordinate pilot launches; monitor KPIs and lead root-cause analysis until successful handover to Operations.
• Ongoing Vendor Management
• Own the DSP governance framework, including business reviews, continuous improvement action plans, and corrective measures.
• Monitor operational KPIs (OTD, first-time delivery rate, shrinkage, CSAT / NPS, CO₂ per parcel) and partners’ financial health.
• Drive contract renewals, rate reviews, capacity planning (Peak / Black Friday / Christmas), and contingency strategies.
• Process & Stakeholder Leadership
• Develop sourcing playbooks, contract templates, risk registers, and audit protocols for the Benelux roll-out.
• Act as the key point of contact for Legal, Finance, Sustainability, Customer Service, and external regulators.
• Mentor junior analysts and foster a data-driven, customer-centric culture within the logistics team.

Job Requirements