Crew Controller

About us

Challenge Airlines (BE) S.A. is an airline based in Liege Airport (LGG) with a Belgian AOC. The airline operates daily scheduled cargo flights and charter services carrying nonstandard goods and general cargo internationally. Challenge Airlines (BE) is part of a Global airline group that carries approximately 400,000 tons of cargo annually. The Group is in rapid growth and is looking for great & talented people with possibility to within evolve the company.

Job Purpose

The Crew Controller, reporting directly to the GCC Duty Manager, plays a critical role in crew rosters' efficient and compliant management. This role supports the GCC team in maintaining operational punctuality and ensuring seamless flight operations. This role involves coordinating mandatory and company training, managing daily roster administration, organizing crew travel and accommodation, and conducting ongoing legality checks to ensure compliance with the company's flight time limitations scheme.

Your responsibilities

• Flight Schedule Oversight and Optimization: Monitor the flight schedule to identify irregularities and implement safe, cost-effective solutions to optimize crew resources and meet operational goals. Proactively anticipate and manage potential disruptions to minimize their impact on operations and crew welfare.

• Compliance with Regulations and Policies: Conduct continuous legality checks to ensure crew rosters comply with FAA FTL, EASA FTL, and Company FTL schemes. Maintain thorough knowledge of regulatory requirements and ensure adherence to mandatory and company-specific policies.

• Crew Training and Resource Coordination: Coordinate all mandatory and company-specific training requirements for crew members. Manage daily roster administration, including scheduling, revising, and canceling hotel and travel arrangements as needed. Ensure roster adjustments account for crew travel documents (e.g., passports, visas) and other logistical considerations.

• Communication and Collaboration: Maintain efficient and clear communication with the GCC team, ensuring alignment in managing and resolving operational issues. Act as the primary point of contact for crew members, providing timely updates and addressing crew-related inquiries. Advise the GCC Duty Manager on necessary schedule changes caused by FTL limitations or other operational constraints.

• Risk Management and Crisis Response: Identify and assess operational risks, implementing proactive measures to mitigate potential disruptions. Cooperate effectively in crises, ensuring compliance with internal rules and procedures.

• Process Improvement: Regularly evaluate current Crew Control procedures, identifying areas for improvement and addressing incompatibilities within GCC operations. Develop and apply strategies to enhance efficiency and effectiveness in crew management practices.

• Reporting and Performance Monitoring: Prepare and coordinate informative reports on key performance metrics for GCC management, offering actionable insights for continuous improvement. Track and analyze operational trends to optimize crew resource allocation and prevent recurring challenges.

• Team Coordination and Support: Work closely with the Crew Scheduling team to ensure seamless integration between long-term planning and real-time operations. Foster a collaborative environment that supports the overall goals of the GCC and enhances team performance.

Your profile

• Minimum of 1 year of experience in Crew Control or Scheduling, preferably in airline operations or a similar aviation environment.
• Strong understanding of EASA and FAA Flight Time Limitations (FTL) regulations.
• Familiarity with global crew compliance and operational standards is a plus.
• Ability to perform under time-sensitive, high-pressure situations with precision.
• Analytical thinking and problem-solving skills to address operational challenges.
• Strong interpersonal and organizational skills, with the ability to collaborate effectively.
• Emotional intelligence and adaptability in team interactions.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Methodical approach with a strong focus on accuracy and operational protocols.
• Proficient in Microsoft Office Suite; experience with crew management software is a plus.
• Exceptional verbal and written communication skills in English.

What we offer

• An attractive salary package in line with your experience including extra-legal benefits (meal vouchers, health insurance, bonus, 13th month …)
• A dynamic work environment where there are opportunities to evolve
• A fixed shift pattern : 4 ON / 4 OFF (10H - day AND night shifts)
• Training support
• A permanent contract