Customer Journey Expert (business analyst) My ING application

You will work in a Squad within ING's Agile organization and you work with other experts to achieve the Squad's mission.

Your key activities :

• Deliver My ING projects, such as Instant Payment journey, My ING reboot and web-app Touchpoint, Meeting V2 (make an appointment journey) and other customers improvements,
• Prepare functional specifications to guide development teams and ensure alignment with business requirements,
• Work closely with Tech and test improvements to ensure successful solution implementation,
• Contribute to all sprint events (planning, refinements, retrospectives, demos),
• Dealing with the most urgent incidents and improvement needs,
• Contribute a safe and secure application by supporting DORA and risk initiatives.