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IT Resilience Manager

IT Resilience Manager

SYNCTIV RECRUITMENTBrussels, Brussels Region, Belgium
Il y a 12 jours
Description de poste

Job Title : IT Resilience Manager

Location : Brussels

Start : August 2025

Duration : Until July 2026

On-site : 3 days per week in Brussels (Werkhuizenkaai)

Languages : Ideally French, Dutch, and English

Description :

For an interim management assignment in Brussels , we are looking for an experienced IT Resilience Manager .

Key Responsibilities

As Major Incident Coordinator

  • Manage and coordinate critical IT incidents (approx. 10 per year) affecting essential business services.
  • Trigger and manage the Major Incident process upon detection :
  • Assemble a task force with the necessary resources for investigation and troubleshooting.
  • Lead the task force until full resolution.
  • Communicate promptly and clearly with users and stakeholders via predefined channels.
  • Organize necessary changes (change management, CAB validation, deployment).
  • Document the incident in the ITSM tool, lead post-incident analysis, and ensure follow-up.
  • Oversee resolution of underlying structural issues.

As Problem Manager

  • Evaluate, refine, and manage the problem management process based on MSF–ITIL 4 guidelines.
  • Ensure consistent application of the process across the IT organization.
  • Track process performance using KPIs and SLAs.
  • Collaborate with process owners, team leads, and technical teams to ensure alignment.
  • Promote awareness and training around problem management.
  • Support audits and safeguard governance and compliance.
  • Keep documentation, governance models, and workflows up to date.
  • Foster continuous improvement in problem management.
  • Contribute to improvements in other ITIL 4 processes (incident management, change management, etc.).

    • As DRP (Disaster Recovery Plan) Manager

  • Develop, test, and maintain disaster recovery plans for IT systems and data.
  • Conduct risk analyses and identify threats.
  • Ensure regular backups of critical applications and data.
  • Collaborate with departments to maintain business continuity in the event of a disaster.
  • Define emergency procedures and communication structures.
  • Periodically test the DRP to ensure effectiveness.
  • Train staff on disaster procedures and responsibilities.
  • Stay up to date with developments in DRP technologies and best practices.
  • Manage relationships with external DR service providers.
  • Report to management on DRP readiness.

    • Required Experience & Competencies

    Education & Experience

  • Bachelor's or Master's in IT or a related field.
  • Proven experience in IT operations with a focus on incident and resilience management.
  • Training in risk analysis, crisis situations, and emergency planning.

    • Technical Skills

  • 5–10 years of experience in a technical and complex IT environment.
  • Strong knowledge of IT infrastructure, security protocols, backup and recovery.
  • Understanding of the link between business applications and IT infrastructure.
  • Experience with ITIL processes ( certification in ITIL v3 / v4 preferred , MSF certification is a plus).
  • Familiarity with ITSM tools such as Omnitracker, ServiceNow, Remedy .
  • Ability to identify vulnerabilities and manage risks.
  • Experience as an Incident Manager is a plus.

    • Apply here or send your applications to : nouhayla@synctiv.be

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