Account Manager – IT Services

Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?

Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2025.

Responsibilities:

• Client Relationship Management: Own and nurture long-term client relationships.
• Serve as the primary point of contact for all account-related matters.
• Regular cadences with client: Organise and spearhead weekly, fortnightly or monthly relationship meetings and QBR’s
• Sales Growth: Drive upsell and cross-sell opportunities. Identify new business within existing accounts and contribute to revenue growth targets with ability to achieve and exceed agreed revenue targets.
• Strategic Planning: Understand client business strategies and proactively propose IT solutions to address pain points and objectives.
• Project Coordination: Work closely with delivery, pre-sales, and regional teams to ensure seamless execution of projects.
• Contract Management: Oversee renewals, negotiations, SLAs, and compliance.
• Forecasting & Reporting: Maintain accurate records in CRM and provide regular reports on account status and growth.
• Market Intelligence: Stay informed about industry trends, emerging technologies, and competitor offerings

Requirements:

• 4–8 years of experience in account management or client-facing roles within IT, SaaS, or technology services
• Bachelor's degree in Business, IT, or related field (Master's a plus)
• Proven track record of managing large enterprise accounts in Europe
• Strong knowledge of IT services such as cloud, infrastructure, software development, or managed services
• Ability to thrive in a fast-moving environment by turning challenges into streamlined, efficient processes
• Excellent communication, negotiation, and presentation skills
• Fluent in English; additional European languages like Dutch, German will be plus
• Willingness to travel within Europe (30%)
• Prior experience working in a multicultural, cross-border team

Nice to Have:

• Experience with public sector or regulated industries (e.g., finance, healthcare)
• Familiarity with frameworks like ITIL, Agile, or DevOps

You will love to join this company for:

• Employment contract
• Private medical insurance
• Hybrid schedule
• Business travel to various European destinations
• Agile work environment
• Support in learning and development further while also providing multi-year career opportunities