Salesforce Specialist

Functieomschrijving

Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

Participate and lead in business process review workshops and perform detailed analysis of business requirements

Assist with development of training curriculum

Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

Keep application users informed about system functionality and enhancements;

Provide Salesforce users with technical support;

Logging and tracking identified system problems through resolution;

Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

Working closely with Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners

Profiel

Significant production experience implementing and administering Salesforce Marketplace app add-ons such as Copado (DevOps), CPQ, Conga, DocuSign SharinPix, and others.

Architect mindset to assess strongest user experience benefits, while considerate of integration points, performance, security, and utilization of Salesforce core functionality when designing solutions.

Familiarity with Apex Code, Lightning Components and general development practices is a nice to have.

Strong grasp of web / mobile technologies, emerging trends and Big Data technologies.

Experience working within the manufacturing and / or building industries is desired.

Experienced with both Service and Sales cloud functionality

Strong understanding of SDLC, PM and Agile methodologies

Experienced working within an IT Governance model (e.g. Cobit, ITIL, ISO 27001)

Additional Skills :

Experience with Salesforce Pardot / Marketing Cloud and B2B Commerce Cloud

Ability to present complex information clearly and concisely to different levels of the organization (written and verbal – i.e. PowerPoint)

Business process flows and modeling

Strong analytical and critical thinking skills

Ability to handle multiple priorities; changing course and direction as needed.

Foster an open / partnering mentality to help improve overall team performance.

Curious and actively inquisitive about the outside world and learning about new ideas for improvement

Organisatie- en afdelingomschrijvingMy client is a multinational based in Antwerp (European HQ).. They produce and supply insulation products for the building industry.

Within the European team there is need for a Salesforce specialist. It's a new role for the European operation.Aanbod

Benefits of Employment : The company recognizes that its success is due to the strength of its employees. A primary goal is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork . We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.