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Information Systems Support and Training Person
UnisysBrussels Metropolitan Area, BelgiumIl y a 11 jours
Description de posteBrussels, working from the Institution’s comfortable offices. Organization, implementation, and maintenance of Unit’s Information Systems support Conception, management, and delivery of IS and ICT trainings Supporting the Unit’s Information Systems Service management Management of incidents related to information systems, including related reporting Management and follow-up of user requests Provide guidance regarding the use of information systems; contribute to the update of the internal documentation Conception and organization of user documentation and providing one to one guidance and coaching Coordination of wiki sites, collaborative sites Management, conception, and delivery of IT related communication to Unit’s users Participate in IS testing, to ensure the proper organisation and execution of User acceptance tests / Business acceptance process Coordinating with other project teams; participation in user, service and project meetings Proven knowledge in end user assistance or support of IS (support, guidance and coaching) Customer care techniques Excellent knowledge in writing end-user and technical documentation as well as training materials Excellent communication skills in English and French and ability write manuals and documentation Excellent training and presentation skills in English and French Rapid self-starter and proactive Good knowledge of M365 suite Good IT skills Good knowledge of Office Suite tools and techniques Good knowledge of wiki and collaborative sites Knowledge of ITIL - certification is an asset Capability, willingness, and experience in working and ensuring coordination with other teams (business analysts, testers, developers, managers) Knowledge of incidents management systems (knowledge of Service Now is an asset) Knowledge of financial transactions circuits related to Shared Management mode in the Institution is considered a strong asset Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset Knowledge of the organisation of the Institution with a focus on ESIF DGs (REGIO, MARE, AGRI, EMPL) is an asset.
Our client, a renowned European institution in the heart of Brussels, is responsible for European Union measures to assist the economic and social development of the less-favoured regions of the European Union.
We are seeking a skilled Information Systems Support and Training Person who will play a key role in the delivery ICT training and support for the M365 suite. Continuously contributing to the management of user documentation and providing guidance and coaching, among others.
Contract type offer :
- Freelancer (short-term contract)
Location requirement :
Description of the tasks
Knowledge and skills
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Support And Training • Brussels Metropolitan Area, Belgium