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Field Service Engineer Benelux area

Field Service Engineer Benelux area

InpecoAnversa, Belgio
Il y a plus de 30 jours
Type de contrat
  • Quick Apply
Description de poste

Would you like to work in a technological company dedicated to the development of medical solutions?

Inpeco is the world leader in the automation of clinical laboratories , where we create innovative robotic solutions to manage biological samples. Our systems reduce the possibility of human error, limit the risks of contamination and guarantee complete traceability of the sample.

Our solutions support over 2.700 clinical laboratories worldwide .

The Inpeco Group has its headquarters in Novazzano (Switzerland) , a production plant in Val della Torre (Torino) , a site dedicated to Innovative Projects in Pula (Sardinia) , a small site in Verona and five reference locations for the foreign market in Brussels (Belgium), United States, Germany, France and Spain.

What are you waiting for? Come join the Inpeco team and innovate with us!

The Service Team is responsible for supporting direct clients and partners (remote and onsite) for automation and middleware products and performing on site activities : Maintaining, Upgrading, Installing hardware and software on Total lab automation systems , comprised of multiple modules who each perform various tasks in the Pre-analytical, Analytical, and Post-analytical process.

Mission and main responsibilities :

  • Manage Operations activities for automation and middleware products.
  • Ensure proper Preventive / Corrective Maintenance of onsite equipment in order to meet the defined KPI
  • Keep the system up to date, taking care of Technical Service Bullettin (TSB) and SW / FW,HW upgrade.
  • Support on site activities as new systems installations and modules / analyzers add-on.
  • Perform customer trainings to Lab Operators and Final Users.
  • Build and maintain positive relationships with the different stakeholders, delivering high standards of customer service.
  • Coordinate with Technical Lead and EMEA Service Manager to ensure effective planning, organization, delivery and reporting of service activities.

We are looking for candidates with these skills :

  • Electronics, Pneumatics, Technical schematic reading , Mechanical knowhow.
  • At least 2 years of experience in automation companies ;
  • Bachelor : Electronics / Mechanics or Diploma : Electronics
  • Availability to travel occasionally to other countries, perform overtime in case of need.
  • 24 / 7 on duty activites is part of the Job.
  • Language skills : Dutch and English are mandatory , French and / or German are a bonus.

    • Must have skills required

  • Customer driven approach
  • Troubleshooting / Problem Solving
  • Technical knowledge on Hardware components
  • Technical knowledge on Software
  • Availability to cover on duty shifts (weekends+nights)

    • Nice to have

  • Knowledge of laboratory workflow, equipment and facilities
  • Hotline / remote support experience
  • Training experience

    • Level of Experience

  • Specialist

    • Total years of experience ☒ ≤ 3 ☒ >

    3 ≤ 6

    What we offer :

  • a dynamic work environment where you can make a difference and grow your career;
  • home office;
  • flexible working hours;
  • opportunity of professional and salary growth through various initiatives :
  • annual performance appraisal in order to evaluate the achievement of individual objectives;
  • inner job posting to apply for career opportunities in Inpeco, even between different locations;
  • annual salary review linked to performance and professional development; continuous training on the job, through meetings or conferences, seminars and events
    • Créer une alerte emploi pour cette recherche

    Field Service Engineer • Anversa, Belgio