Deadline Date : Monday 14 July 2025
Requirement : Service Performance Dashboard Development
Location : Braine-l’Alleud, BE
Full Time On-Site : Yes
Time On-Site : 100%
Period of Performance : 2025 : As soon as possible, but no later than 18th of August 2025 – 31st of December 2025
Required Security Clearance : NATO SECRET
A-1 Overall Project Scope
The scope of this Contract includes the design and development of an Enterprise Service Performance Dashboard. For year 2025, this interactive Dashboard will display and analyse the service levels of all the cyber security services.
This Project will enable / produce :
The selected Contractor’s personnel will be working under the guidance and as an integral part of the Purchaser’s team, within the scope of work this Contract.
A-2 Deliverables
The following provides the deliverables under this contract. The deliverables are derived from the requirements of the overall project.
Dashboard Design
The Contractor shall produce User Personas describing the fictional, yet realistic, target users of the Dashboard. Purchaser will appoint exemplary “user” representatives amongst the dashboard audience for the Contractor to compile User Personas through surveys and using questionnaires.
The Contractor shall produce a Wireframe Prototype, which is a visual representation of the skeletal framework of the Dashboard, focusing on layout, content, and functionality without the detailed visual design elements.
The Contractor shall assist in maintaining a KPI Specification document describing how the individual KPIs of each service will be combined into a single KPI for the service, the service group, the service provider, the location and the entity.
The Contractor shall contribute to the detailed design for a centralised, fully managed service performance dashboard (including a style guide, a component library and a pattern library) intended to manage visual design at scale using reusable components and patterns.
The Contractor shall produce a design documentation package describing the technical infrastructure needed for the Dashboard (focusing on all the layers of the technical stack : application, platform and infrastructure - both hardware and software, at the level of detail needed to start the procurement, if additional hardware / software is needed), the data providers and the data sources, the interfaces exposed / used by the Dashboard and the feeding mechanisms.
The Contractor shall perform the required tasks as managed in line with Agile project principles.
The Contractor shall produce a monthly progress update report
Implementation
The Contractor shall install all components of the Service Performance Dashboard in accordance with project requirements and Purchaser-approved designs.
The Contractor shall carry out all activities as planned within Agile Project lifecycle.
The Contractor shall deliver implementation tasks as planned in Sprints.
The Contractor shall test the deliverables after implementation.
The Contractor shall assure that all data sources are managed through ETL (Data Extraction, Transfer & Loading) Process, they are visualized in the Dashboard and data accuracy is maintained.
The Contractor shall generate User Manuals describing how to navigate the Dashboard (for the data consumers) and how to feed the data (for the data providers)
The Contractor shall document “As-built Use Case Specification”, which is a set of Use Cases describing the "as-built" functional requirements of the Dashboard. For completeness, this document will include also the "as-built" non-functional requirements of the Dashboard.
The Contractor shall document “As-built Technical Design”, which is the as-built version of the Technical Design that will have been produced during the Concept phase.
The Contractor shall perform the required tasks as managed in line with Agile project principles.
The Contractor shall produce a monthly progress update report
Handover
The Contractor shall handover to Purchaser team; all developed designs, installation, configuration files and other deliverables stated in previous sections of this document. The Contractor can complete handover when all assigned Tasks are performed and approved by the Purchaser.
The Contractor shall produce a Project Completion report.
A-3 Delivery
This requirement is for the deliverables laid out in section ‘A2’.
Payment will be made based on the milestones indicated in the table below. The Payment Milestones are based on the phases and progression of the overall project’s plan and schedules, as dictated by the Purchaser, and include a set of the Deliverables (Ref. Section A) that the Contractor is expected to have completed.
Sets : Due 30 September 2025; 45% Payment Value (% from total contract value)
Sets : Due 31 November 2025; 45% Payment Value (% from total contract value)
Set : Due 20 December 2025; 10% Payment Value Payment Value (% from total contract value)
The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet
The estimated days / weeks / months are based on calendar days / weeks / months (they are not based on working days)
Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex C), signed by the relevant project authority.
A-4 Specific Expertise Required
The following highly specialist expertise will be required for the execution of this contract :
One (1) Subject Matter Expert (Subject Matter Expert) with Power BI Dashboard Development skills and service performance reporting and KPI design and development knowledge and expertise.
A-5 Required Skills, Knowledge & Experience
See Requirements]
A-6 Security Clearance
All personnel assigned to this contract by the Contractor are required to hold a valid NATO SECRET security clearance for the duration of the contract period of performance.
A-7 Period of Performance
The Contractor will perform all activities and tasks to achieve the deliverables during the period between 18 August 2025 up to 31 December 2025.
A-8 Place of Performance
Work under this Contract is to be performed by the Contractor on site at the following Duty Location : Braine-l’Alleud, Belgium
Travel : The cost of travel and subsistence in / to the Duty Location shall be included in the bidders’ quote.
The consultants may be required to travel to other NCIA locations other than the stated duty location where required by the project. NCIA shall cover the costs of such travel in accordance with the NCI Agency’s prevailing travel policy at the time of travel.
Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article of AAS Framework Contract and within the limits of the NCIA Travel Directive.
A-9 Language of Performance
All work under this contract, both oral and written, is conducted in English.
Proficiency in the English language (listening, speaking, reading and writing) is required.
Annex B – Special Terms and Conditions
B-1 Special Terms
B-2 Obligations on the Contractor and / or any Contractor’s Personnel
Below are the Contractor’s obligations required under this Contract :
B-3 Obligations on Purchaser
The Purchaser shall :
Requirements
A-5 Required Skills, Knowledge & Experience
Profile for Subject Matter Expert (SME)
Skills and Competences :
Experience & Trainings :
A-6 Security Clearance
A-9 Language of Performance
Service Dashboard Ns • Braine-l'Alleud, Wallonia, Belgium