Service Delivery Manager

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Service Delivery Manager

Salesforce, CRM, un peu d'experience, consultant

• e Belgium

When the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best.

As a Service Delivery Manager , you’re the go-to person to keep everything on track .

The right quality, the right budget, the right time.

If you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the #peopleofdelaware .

Postuler pour Service Delivery Manager!

Merci pour votre candidature.

Nous vous recontacterons bientôt ! Passe une bonne journée!

découvrez les témoignages

Who are we?

At delaware, our managed services team supports over customers globally, with + service professionals. We provide Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce. From early assessments to long-term support, we’re there for every step of the service lifecycle.

delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liege and Wavre. We also work where we work best, when we work best . But we also spend a lot of time connecting and working together with our customers on-site. That’s where the magic happens.

plus d'infos sur ce métier ?

Evelien Blondé

What will you be doing?

As a Service Delivery Manager, you will lead several managed services contracts across Microsoft, SAP and Salesforce.

Your main objective ? Making sure we deliver what we promised—and more—within quality, time & budget.

You also :

• spot and shape new opportunities for your clients
• take ownership of both delivery and customer success
• continuously help clients to improve and grow with new initiatives and improvements
• build trust as a reliable advisor
• organize and coordinate people, timelines, and deliverable

Is there a match?

You’re quite the people-person. This means you’re a good communicator who knows how to deliver a message that inspires and convinces . Your organized way of working makes it easy for everyone to keep track of the objective. You’re proactive, commercially minded, and always one step ahead.

If you also :

• are fluent in both  English and Dutch or French.
• have  minimum 5 years of experience  in a similar role with a  background in   SAP or Microsoft (functional knowledge)
• have a  commercial mindset and attitude  that allows you to spot opportunities, and you enjoy bringing your own added value to your customers.
• understand  budgeting, planning, and cost control
• have a  driver’s license
• . . . then you are the Service Delivery Manager we are looking for!