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Junior Customer Experience Analyst - Retail - Temp Job

Junior Customer Experience Analyst - Retail - Temp Job

Page Personnel BelgiumFlemish Brabant
Il y a plus de 30 jours
Description de poste

A Junior Customer Experience Analyst gathers and analyzes customer feedback to help improve satisfaction and engagement.

Client Details

This company is a leader in Belgium in the distribution of electronic, cultural, and household products. It combines a large network of physical stores with a strong online presence, offering a wide range of products, from technological gadgets to household appliances.

Description

Here is a brief overview of the different tasks that await you :

  • You analyze the data collected from satisfaction surveys and make recommendations to the relevant departments to improve our clients' experience throughout their journey. Through your analyses, you identify satisfaction drivers, pain points, moments of delight, and consumer expectations compared to the promises we make to them.
  • You participate in the implementation of our customer experience platform.
  • You create and update dashboards necessary for activity monitoring.
  • You continuously monitor key indicators.
  • Through your work, you raise awareness within the company about the importance of customer experience.
  • You contribute to the development of new customer journeys to be measured and the implementation of these customer surveys.

Profile

Your profile :

  • Pivot tables, VLOOKUP... these terms hold no secrets for you. In short, you excel in Excel! And if you have knowledge of Power BI, that's definitely an additional asset.
  • You're comfortable with numbers and can synthesize data to translate it into actionable insights.
  • You are conscientious, meticulous, and have excellent critical thinking skills.
  • You're autonomous, well-organized, and able to take initiative.
  • You communicate easily and can clearly present your ideas.
  • Bonjour" or "Goeiedag"? It doesn't matter; you're fluent in both languages, both spoken and written.
  • You have some prior work experience in a company.

    • Job Offer

    Our offer :

  • A full-time job during 8 months (replacement) in a dynamic company whose customer service is a benchmark in Belgium and sets us apart in the market.
  • An attractive salary complemented by additional benefits.
  • The opportunity to showcase your skills and take initiatives.
  • The possibility to grow with training tailored to your role.
  • A friendly and informal work environment where your colleagues are there to support you!
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    Customer Experience Analyst • Flemish Brabant