Manager Business Support & Transformation

MISSION

AXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments.

The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services.

Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach.

As a part of the AXA Group, our 100 000 employees across 40 countries share the same mission : to empower people to live a better life.

AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people.

POSITION SUMMARY

As Manager Business Enabling, you lead the team that takes care of

• The business planning, including the alignment & reporting with / to all stakeholders
• The implementation of strategic change projects. As coordinator in change, you facilitate pure business projects and / or the collaboration between the business- and IT stakeholders. You ensure the communication of relevant information between the different involved parties and management.
• The market watch – gathering external references in order to support the business planning, innovation track,…
• The quality and productivity of our customer service by ensuring the right training, by designing and implementing optimized business processes / procedures & client communicationby analyzing customer feedback and defining / implementing how to improve the quality of serviceby ensuring a proper governance around productivity and quality monitoring and improvement by ensuring an optimized dispatching of all operational requests
• The workforce management and planning for the operational teams
• The internal control, their framework, governance and reporting
• The data warehouse and reportings needed from an operational & financial perspective

You keep strong relation with our key partner AXA Belgium and represent the department externally as well.

As part of the Healthcare management team, you play an active role in the management of the entire healthcare scope by contributing actively to the elaboration, implementation and communication of the roadmap and by playing a role in projects that cover scopes that go beyond your own scope.

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About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission : Empower people to live a better life.

Our values : Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).