Chevron Phillips Chemicals - IT Infrastructure & Operations Specialist

We are looking for an experienced IT Infrastructure & Operations Specialist to join our team. This role ensures that IT systems remain available and compliant with internal and external regulations. It requires a strong technical background across multiple IT disciplines, combined with excellent communication, project management, and problem-solving skills.

The IT Infrastructure & Operations Specialist reports to the EMEA Infrastructure, Security & Operations Lead.

Responsibilities

IT infrastructure management

Design, install, configure, update, maintain, monitor, and troubleshoot backend IT infrastructure (servers, cloud systems, telephone systems, switches, etc.)

Perform and document ad-hoc and recurring backend IT operations

Resolve IT infrastructure incidents, collaborating with higher-level support or third-party suppliers as needed, and log all incidents and resolutions in the ticketing system

Ensure infrastructure availability and maintain a documented and tested disaster recovery plan

Compliance

Ensure IT infrastructure aligns with corporate IT strategies and policies

Maintain compliance with external regulations and requirements

IT infrastructure projects

Lead and deliver small to medium-scale IT projects

Act as a subject matter expert (SME) in corporate IT and business initiatives

Manage project scope, execution, follow-up, and reporting

End-user IT support

Provide IT support to local and remote users

Resolve front-end incidents and document solutions in the ticketing system

Install, upgrade, and troubleshoot Hardware and software (PCs, peripherals, printers, phone systems, office applications)

Front-end system administration

Manage IT aspects of user onboarding, offboarding, and transfers

Administer Hardware and software assets

Create and maintain technical documentation and user guides

Lab and manufacturing IT support

Collaborate as SME in lab and manufacturing projects

Support installations, upgrades, and troubleshooting of lab / manufacturing IT systems

Required qualifications

Bachelor's or Associate degree in IT

Minimum 5 years of experience in IT infrastructure and operations within a manufacturing environment, including leading small to mid-sized projects

A versatile, hands-on professional eager to broaden expertise

Fluent in Dutch and English, with strong communication skills for interaction with HQ and manufacturing stakeholders