Consultant Customer Service

Join the tribe - Make the difference.

You are eager to help shape and deliver innovative solutions to help our clients rapidly adapt to, and navigate through, complex Transformations and shape the future of work?

You like to work in team, accompany the change and can rely on your previous experience, then you are our future colleague.

Make an impact

At ngage, your contributions matter. We focus on developing your strengths and applying them where they can drive meaningful change. Whether working with clients or on internal projects, you'll have the opportunity to challenge conventional thinking, innovate, and contribute to positive, sustainable outcomes.

Live a human experience

At ngage, it's more than just a job—you become part of a real tribe, united by strong and shared values. Here, you'll grow in a supportive environment, surrounded by caring management and inspiring colleagues. One thing is certain: once you're part of the tribe, you will never really leave.

Role

As a Senior Consultant in Digital Transformation, you serve as a strategic partner to leading organizations, helping them align ambitious business goals with the transformative power of technology. You'll operate at the crossroads of business and IT, working across sectors to solve complex challenges and unlock new opportunities through innovative digital solutions.

Your dual fluency in Business Strategy and Digitalization enables you to design future-ready operating models, optimize key processes, and accelerate technology adoption—all while keeping the client ahead of rapid market and tech shifts.

From ideation to execution, you'll take an active role in shaping digital transformation journeys across multiple industries. Partnering closely with clients, you'll delve into their strategic vision, co-create target operating models, assess emerging technologies, and develop actionable roadmaps. Your impact will span across areas such as cloud strategy, enterprise architecture, data governance, cybersecurity, AI and emerging digital ecosystems.

If you're curious to learn more about our projects or our Digital Transformation practice, feel free to reach out to Olivier Potmans, Antoine Fauquet or Benoît Voirin.

Your role may include:

• Co-develop and implement digital transformation strategies that integrate technology across all dimensions of business
• Evaluate and contextualize emerging digital trends, platforms, and tools relevant to client sectors
• Lead stakeholder interviews, discovery workshops, and innovation labs to identify opportunities and constraints
• Translate complex business needs into enterprise-level digital blueprints, leveraging tools like capability maps, businesses process, data models, and Target Operating Models
• Design and deploy smart automation and data solutions augmented by AI to streamline operations and enhance performance
• Modernize IT ecosystems, rationalizing application portfolios to match evolving business goals
• Reinforce strategic governance by designing agile, decision-oriented frameworks and collaboration models
• Oversee end-to-end delivery of transformation initiatives—from strategy design through execution—ensuring measurable outcomes and stakeholder satisfaction

What's in it for you ?

• Engage in high-impact projects across both public and private sectors, shaping the digital future of diverse industries
• A real opportunity to lead, take ownership of your work, and make a lasting impact
• Collaborate with a multidisciplinary team of forward-thinking, curious, and passionate professionals
• Thrive in a people-first culture that values substance over show, where your ideas and initiative are encouraged
• Enjoy a flexible working environment that promotes learning, personal growth, and a sustainable work-life balance
• Access to continuous training and upskilling in innovation, technology, and leadership development
• A clear, merit-based career progression path with opportunities for specialization or leadership roles

Your Profile

You are a strategic thinker and hands-on executor with a passion for innovation, transformation, and client success. You bring a strong mix of business intuition, technical expertise, and consulting rigor.

• 3 to 7 years of experience in consulting or relevant roles, with a solid technical foundation (e.g., infrastructure, software development, application landscapes, cybersecurity, integrations, etc.)
• Demonstrated hands-on experience in digital transformation projects, such Digital Platforms, Identity Access Management, Process Automation, Application portfolio Rationalization, Data Governance & Management, Cloud Adoption Framework, Risk Management, or Enterprise Architecture
• Deep interest in emerging tech and regulatory innovation (e.g., GenAI, RegTech, Zero Trust, ESG-driven transformation, etc.)
• Strong command of IT architecture and enterprise technology ecosystems
• Proven ability to connect the dots between business goals and digital enablement—developing practical, client-relevant strategies
• Familiarity with design thinking, lean innovation, or agile methodologies
• An analytical and structured mindset, with high attention to detail
• A consultative and client-oriented approach, capable of building trusted, long-term relationships
• A collaborative spirit, with a people-first leadership style and excellent team skills
• Fluency in French and Dutch, with a good working knowledge of English

Why should you join us ?

Excellence-drive, Human-centered, Enjoyment-minded; this is the ngage DNA.

Do you have it? If so, we have a lot to offer you:

• Drive Real Change

Help organizations excel in customer experience, operational excellence, people & organizations, digital, and sustainability.

• Grow your Career opportunity

Access internal & external training, mentoring, and diverse career paths.

• Make an impact

Take on responsibilities, challenge boundaries, and drive change.

• Engage in Meaningful Projects

Contribute to sustainability, energy transition, digital transformation, and organizational design.

• Enjoy the Ride

From team events and sports activities to an annual trip, we know how to have fun.

• Get Rewarded

Benefit from a competitive salary, CCT90, allowances, hospitalization, and mobility flexi-plan.

ngage, what else ?

Curious to meet us so we can explain all this and make our words even more concrete?

Send us your CV, so we can discuss about it !

You want to know more about us? Check our website

ngage is an equal opportunity employer. We will not discriminate on the basis of race, color, religion, gender, age, national origin, disability or sexual orientation, in any of its activities or operations.