2025-0193 Network Engineering Security Support Services (NS) BELGIUM - 11 Jul

Deadline Date :  Friday 11 July 2025

Requirement :   Network Engineering Security Support Services

Location :  Mons, BELGIUM

Full Time On-Site :   Yes

Time On-Site :   100%

Not to Exceed :   2025 BASE : 16 sprints, NTE € 4,750 / sprint, total NTE € 68,400

2026 – 2027 Options

Period of Performance :  BASE period : 18 August 2025

Required Security Clearance :  NATO SECRET

Introduction :

• The NCIA is looking for Network Engineering Security Support Services – On Site, delivered in SHAPE, Mons, Belgium.
• The NCIA provides advanced technological solutions and support to NATO and its member nations. Its mission is to ensure effective and secure communication and information systems for the alliance, enabling operations and decision-making. The agency plays a critical role in maintaining NATO's technological edge and operational readiness through innovation, collaboration, and the implementation of cutting-edge technologies.
• The NATO Infrastructure Service Centre (NISC) provides generic, domain independent, technical capabilities that enable and facilitate the operation and use of Information Technology resources. NISC services (including : subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains : network services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, hardware and software management, databases and web platform services, as well as identity management. These services cover the entire lifecycle, for both internal and external customers in static and deployable environments.
• The NISC Network as a Service (NaaS) Area of Responsibility (AoR) spans all network infrastructure hardware, Network Function Virtualization (NFV) elements, as well as software, services, management, and licensing components enabling the provisioning, deployment, network management, maintenance, lifecycle and vendor management of the on-premises, cloud and multi-cloud network infrastructure, services and connectivity.
• The NISC CIS Security AoR include coordination with NaaS for implementation of secure configurations for the infrastructure elements in accordance with the CIS Security accreditation documentation, approved software and hardware configuration baselines (hardening guides), and security assessment reports’ recommendations.

Objectives :

The objective of this Statement of Work (SOW) is to provide Network Engineering Security Support Services, on site, for the NCIA managed networks.

Scope of Work :

Network Engineering Security Support applies specialist skills to configure, troubleshoot and optimize routers, switches, firewalls, and other hardware / software networking elements to enhance network performance and ensure data and the CIS are secured in accordance with NATO Security Policy and Directives requirements. This activity requires communication with the end-user, proactive service monitoring, and taking actions to resolve incidents and recover the impacted services. This service is provided on-site, in SHAPE, Mons, Belgium.

This SOW covers Network Engineering Security Support for multiple NCIA-managed networks across multiple security domains, as described in Annex B.

All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).

Services will be delivered in multiple sprints, each sprint being planned for a duration of one (1) week.

The content, scope of each sprint and their related acceptance criteria are to be peer reviewed within the sprint cycle, and communicated in writing to the contractor, before beginning of each sprint. Input and guidance will be provided by NCIA in written from or / and during the targeted review meetings.

Under the direction / guidance of the NISC CIS Security Risk Management Section Head, Network Engineering Security Support will conduct the following activities :

Operations :

Inventory :

Incident Logging, Tracking, Dispatching :

Escalation :

Knowledge Base Management :

Performance Monitoring :

Automation and Efficiency :

Communication and Collaboration :

Constraints :

Security :

Practical Arrangements :

This is a deliverables-based contract.

Qualifications :

Technical Proficiency :

Tasks :

The support for this service requires performing the following tasks :

Problem-Solving Skills :

Automation Skills :

Communication and Interpersonal Skills :

Customer Service Orientation :

Organizational Skills :

Team Collaboration :

Others :