BlueIT - VIP Support Engineer

Grab your chance and become a VIP support Engineer. Swim with the big fish! Blueit is global and successful player in niche software support. Our organisation supports companies in their IT needs on a daily basis. Due to the strong growth of our organisation, and to expand our dynamic teams, we are immediately looking for a VIP Support Engineer L1 / L2. You will perform this VIP Support position at the HQ in the south side of Brussels (Watermael-Boitsfort), supporting management and board members. The position is a mix of first & second line support with a varied range of tasks including rollout projects on a regular basis. What's in a workday? You provide telephone support to the end user. You register and classify all incoming incidents in the ticketing tool. Following procedures, you try to solve the incident ASAP. Processing tickets : assigning rights or applications, solving printer issues, software & PC-related problems. You manage user profiles, Hardware and software and provide input to ongoing improvement processes. You carry out installations and configurations and provide support via various tools. Hardware related issues : replacing PCs, troubleshooting laptops, network issues. You always keep the focus on the end user and make sure he / she is operational again as soon as possible. Your techncal skills First relevant work experience as a Support Engineer is in your pocket and you are familiar with various Service Desk Tools. You have relevant work experience in a Service Desk environment and can correctly register incidents using the procedures known to solve problems. The position is also open to juniors with a very thorough education in IT (bachelor or graduate). Your administration is Always On-point and you consider it important to comply correctly. You have already mastered O365 (Intune, Teams, Messaging, SharePoint) and Windows OS. You already have a basic knowledge of ITIL or have a strong interest in this. In possession of a driving licence B. You communicate very fluently in NL - ENG. Your personal skills : Strong in communication Analytical Eager to learn Stress-resistant Customer and service-oriented Team player, but you can also work independently Flexible What's in it for you? You will join a warm no-nonsense company with dynamic experts as colleagues. 32 leave days of which 12 ADV days. Training budget for obtaining certificates and bonus on achieving these to support your career path. A good work-life balance by working from home. From day one, your company car with fuel card will be ready for you. Starting immediately with a permanent contract of indefinite duration! Extra legal benefits, such as group and hospitalisation insurance, meal vouchers, eco vouchers, mobile phone subscription and 13th month. Fixed NET monthly allowances for internet, carwash, etc. Open, transparent corporate culture where autonomous working is encouraged. Team building & events that keep you chatting & laughing over lunch! HIP and modern working environment, where development is important and talent is recognised! Are you interested in this position? Send us your CV and our talent acquisition team will get in touch with you!