Customer Advisor

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

As a consultant you will have the opportunity to be part of Nexeo:

• International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
• + 450 employees
• over 20% growth each year

We are currently looking for a Customer Advisor for one of our clients in the automotive sector.

Your responsibilities:

• Customer Relations: With customer satisfaction as the goal, you are responsible for both telephone and written interactions with end customers regarding the commercial and administrative aspects of maintenance contracts.

• Dealer Relations: As the point of contact for the dealer network, you closely collaborate with concession sales representatives.

• Fleet Activation of New Contracts: Administrative initiation of all contracts, covering both service aspects and billing to customers.

• Regularizations of Ongoing Contracts: Monitoring ongoing contracts and making necessary adjustments if there are deviations from the initial parameters.

• Contract Terminations: Handling exceptional contract terminations and taking necessary actions after consultation with superiors.

• Questions and Complaints: Addressing both telephone and written inquiries or complaints.

• Payment Follow-ups: Managing and monitoring overdue payments.

Your profile:

• You have gained relevant initial experience as a Customer Advisor
• You have excellent proficiency in both French and Dutch, both orally and in writing, and you have operational knowledge of English.
• You are flexible and organized, with a sense of priorities. You can work both independently and as part of a team.
• Common Microsoft Office applications (Outlook, Word, Excel, etc.) are familiar to you.