Assistant Relationship Manager

Nexeo Belgium is a consultancy company supporting its clients in the banking, finance, insurance, and public sectors throughout all stages of their operational activities — from business support functions to operational execution and client relationship management.

As a consultant, you will have the opportunity to be part of Nexeo:

• An international environment
• More than 450 employees across multiple European and North American locations
• Continuous growth and development opportunities

We are currently looking for an Assistant Relationship Manager (ARM) to support one of our clients in the corporate banking sector.

Mission Context

The Assistant Relationship Manager supports Relationship Managers in delivering high-quality services to medium-sized and large enterprises. The role combines commercial support, administrative management, and client relationship assistance, ensuring smooth operations and high customer satisfaction.

The mission takes place within a regional corporate banking structure dedicated to local and internationally active companies with increasingly complex and digital banking needs.

Location

Antwerp City Center (walking distance from the train station)

Telework

Possible after the initial onboarding period and subject to manager approval.

Function Description

Client & Commercial Support

• Work closely with the Relationship Manager (RM) to support commercial activities and client relationship management.
• Act as a key contact point for clients when the RM is unavailable, ensuring continuity of service and communication.
• Contribute to maintaining a high level of client satisfaction and service quality.

Administrative & Operational Tasks

• Support the RM with administrative and operational banking activities, including:
• Opening new accounts
• Ordering credit and debit cards
• Preparing contracts for digital banking services
• Processing requests, investigations, and client complaints
• Preparing and following up KYC (Know Your Customer) files
• Entering and updating financial statements and client data
• Maintain accurate and up-to-date client files, collecting the necessary documentation and information.

Coordination & Communication

• Ensure clear and professional communication with clients and internal stakeholders.
• Manage requests and tasks within defined deadlines and quality standards.
• Act as an internal liaison between clients, Relationship Managers, and internal departments.

Language Requirements

• Dutch: Native level (mandatory)
• French: Good basic level
• English: Good level (spoken and written)

Education & Experience

• Bachelor’s degree in Economics, Accounting, Finance, or Business Management.
• Previous experience in banking or financial services is a plus, but motivated recent graduates with the right background are also welcome.

Technical Skills

• Good knowledge of Excel, Outlook, Word, and PDF tools.
• Familiarity with Microsoft Office tools.

Business Knowledge

• Strong interest in the business and entrepreneurial environment.
• Understanding of corporate banking products and services is an advantage.
• Commercial mindset and ability to support relationship development.

Soft Skills

• Strong organizational and administrative skills.
• Client-oriented mindset with a focus on service quality and efficiency.
• Ability to work both independently and within a team environment.
• Proactive, disciplined, and responsible approach to work.
• Strong communication skills with clients and colleagues.
• Ability to work under pressure and meet ambitious objectives and deadlines.

Why Join Us

Join Nexeo Belgium and contribute to delivering high-quality banking services for corporate clients, while developing your expertise in corporate banking and client relationship management within a dynamic and collaborative environment.