Customer Service Fashion Industry

• Order management, follow up on delivery process, client relationship
• Responding to demands, questions, complaints, inquiries,...

Client Details

Our client is a huge player in the Fashion Industry. They have grown from 2 to more than 130 people over the 11 years they now exist. They have developed a very strong brand across borders as well.

Today to reinforce the Customer Service team they are looking for various profiles for a temporary mission of 6 to 9 months minimum.

They are looking for:

• Customer Service Polish / English
• Customer Service English native
• Customer Service Spanish / English
• Customer Service German / English

Job will be Brussels based.

Description

As Customer Service you will have following responsibilities:

• you input the orders in the platform
• you follow up the status of delivery and you make sure you keep your clients informed of any (possible) changes
• In that aspect you collaborate closely with the logistics team
• you are the single point of contact of your clients
• you manage inquiries and specific requests
• you handle complaints
• you do the back up of your colleagues when off

Profile

The Customer Service has following profile:

• You speak fluent English and another European language (Polish, German, Spanish,
• You have a first experience in a customer oriented role
• You can start asap
• You are free for a period of min 6 to 9 months (may even be longer)
• You have strong communication skills
• You are precise, meticulous and can respect deadlines

Job Offer

• A great team of international colleagues
• A varied job description
• A complete salary package
• Some flexibility