IT Service Desk Engineer - Remote & Office

At Tosca, we are passionate about creating smarter and more sustainable supply chains. As a global leader in reusable packaging solutions, we empower our customers to reduce waste, optimize costs and unlock efficiency.

Join our team as an IT Service Desk Engineer!

Are you passionate about solving technical challenges and delivering exceptional support? In this role, you’ll be the go-to expert for IT troubleshooting and escalation, working closely with cross-functional teams, departments, and vendors to identify issues and drive effective solutions.

You’ll play a key part in ensuring smooth operations by managing escalations, collaborating with Infrastructure and Application Development teams, and keeping stakeholders informed every step of the way. From updating our Service Desk Ticketing System to following up with team members, site managers, and leadership, your work ensures that problems are resolved quickly and efficiently.

test and implement those solutions.

You troubleshoot applications to identify and correct malfunctions and other operational difficulties.

You provide support and install all equipment, including PCs / laptops, printers, and Teams phones, as well as offer Service Center technology support.

You manage and support system infrastructure across multiple client systems, leveraging available tools and resources.

You handle the professional lifecycle and asset management of IT end-user hardware (PCs, laptops, phones, accessories).

You apply basic networking and troubleshooting skills, including Client PC connectivity (Ethernet, TCP / IP, DNS, and VPN).

You provide Tier 1 Service Center Support and monitor existing scanning applications and data integration programs and processes between various applications, machines, and tools, working closely with engineering and other applicable resources.

You provide after-normal-business-hours support when required

You have an associate or bachelor’s degree in a technical discipline with 2–3 years of experience in a technical operating capacity (preferred), or 3–4 years of experience working in a technical capacity.

You have a great understanding of Dutch and English.

You are familiar with PC hardware, server hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android).

You demonstrate strong customer service and troubleshooting skills.

You can work with users both on-site and remotely.

You demonstrate resourcefulness and independent thinking when troubleshooting various IT inquiries.

What's in it for you?

A central role in Tosca’s EMEA supply chain, where your work directly influences customer satisfaction, business growth, and profitability.

A dynamic, international workplace where your ideas are valued and teamwork drives success.

We continuously invest in your personal and professional development through our training & coaching programs.

You will join a dynamic and fast-growing company that is part of a strong international group.

We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success.

You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.

We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.

Send us your CV in English , we’re looking forward to meeting you!

Privacy Notice

Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

External recruitment services / agencies will not be used for this position.