Informatics Service Specialist

Responsibilities

• Planning and delivering high-quality and efficient professional services solutions to our customers, including deployment, consultation, training and support activities of Waters' portfolio of informatics products in a blue-chip multi-sector environment, both face-to-face and remotely;
• Maintaining and creating accurate records and detailed technical documentation pre and post deployment, such as Statement of Work, detailed System Architect, including system configurations, issues, and resolutions.
• Ability to discuss the benefits of the Waters Informatics Products and associated services;
• Providing guidance to customers to ensure they maintain compliance and enable smooth, safe operation of Waters' informatics products in their laboratories;
• Maintaining customer relationships and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
• Effectively handling customer calls and any administration tasks ensuring you optimise your time and delivery against the metrics set within the business

Qualifications

Education :

Experience :

Competencies :

Travel :

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs.