Customer Service Coordinator for the Central and Eastern European Region

Job Description

The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience, ensuring customer satisfaction and operational excellence.

Your key Responsibilities :

Customer Interaction & Case Management

• Act as the primary point of contact for customers.
• Receive and log customer calls and service requests in the ERP system.
• Provide clear, proactive updates to customers and resolve inquiries promptly.
• Ensure timely escalation to the Technical Support team.

Service Coordination

Cross-Functional Collaboration

Process Compliance & Administration

Qualifications

Additional Information

Why work for us :

You will have long-term career opportunities, with a globally renowned company and the following :

How to apply

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.