Service Delivery Manager

Are you a hands-on Service Delivery Manager who knows how to keep IT services running smoothly? For one of our major international clients, Randstad Digital is looking for a pragmatic professional to bridge the gap between business needs and IT operations.

In this role, you ensure that services are delivered as promised. You manage expectations, talk to stakeholders, and make sure external suppliers hit their targets. No nonsense, just high-quality service delivery.

Your Tasks:

• Service Management: Oversee daily IT service delivery and ensure processes (ITIL) are followed.
• Stakeholder Management: Act as the main point of contact for internal customers and manage their expectations.
• Supplier Management: Monitor performance of external vendors and ensure they meet their SLAs.
• Reporting & Quality: Keep track of KPIs and service metrics. If something goes wrong, you handle the escalation.
• Continuous Improvement: Spot bottlenecks in the current way of working and suggest practical improvements.

Your Profile:

• Experience: At least 7 years of experience in IT Service Management or a similar role.
• Certification: You have an ITIL certification and know how to use it in practice.
• Analytical & Organized: You are process-oriented and good at documenting services and reporting data.
• Communication: You are a strong communicator who can negotiate and influence at different levels.
• Languages: Excellent English is a must, combined with Dutch or French.
• Mindset: Proactive, stress-resistant, and focused on customer satisfaction.

our offer for employees

• A personalized salary package: we know that everyone has different needs, so you have the chance to supplement your salary with benefits that you need most today. A car, mobility budget, additional insurance, a leased bike,... the choice is yours thanks to our Flex Income Plan!
• Personal guidance: we believe in the power of human connections, so we'll assign you a dedicated talent manager who will always have your back. Whether you need support during challenging projects or just a friendly ear to listen, your talent manager is here for you.
• Career planning and professional development: our learning and development team is here to help you create your dream career. Think of them as your fairy godparents - but with less bibbidi-bobbidi-boo.
• Team events: a team that plays together, stays together. From an after work drink to a quiz night, we'll make sure you feel like part of the family.
• We care, we grow, we recognize: we invest in these 3 pillars in order to build a sustainable career for you. We have lots of initiatives in place to help you stay healthy and happy so that you can take on every challenge that comes your way and feel appreciated.
• Challenging projects and an entrepreneurial culture: get ready to flex your muscles on some seriously impressive projects. It's like the Olympics, but without the lycra.
• Learning from peers: as a technical expert, you will be part of our chapters: vibrant communities filled with colleagues who are passionate about a particular area of expertise. Our chapters are all about promoting learning within your area of expertise - in a fun and informal way!

our offer for freelancers

• Are you a freelancer? We've thought of you too!
• We offer a self-billing tool and pay your invoices accurately and on time (30 days).
• The team of recruiters, account managers, and talent managers is involved in and closely monitors your career.
• Towards the end of your project, we proactively search for your next challenge and provide the necessary guidance.