Customer Service Officer

Exciting opportunity has arisen, are you experienced within Customer Service or Administration, with a passion for HR, we are currently recruiting for a Customer Services Officer to join our HR function in Zellik, Belgium to join our team.

• Are you dynamic and driven
• Focused on attention to detail
• Self-motivated and eager to learn
• Ability to multi- task and prioritize
• System savvy
• Fluent in Dutch, French, and basic English

If you are seeking a challenging and rewarding role in a dynamic international environment apply now!

What your day looks like as a Customer Service Officer

• Work closely with the operations team providing counsel and guidance regarding policies, procedures, and state and federal regulatory compliance requirements; keep management and operations informed of internal and external HR developments that may impact overall effectiveness.
• Facilitate new hire orientation and ensure a positive onboarding experience.
• Guide managers and supervisors in appropriate and fair Human Resources practices; assist supervisors with performance management, including delivery of disciplinary action for hourly employees.
• Maintain associate personnel files, ensure documents and manuals are kept current, accurate, confidential, and in compliance with company policies and government regulations
• Partner with leave administrator and management team to effectively administer and track leave programs including short-term disability, worker’s compensation, and personal leaves.
• Coaches and counsels’ management and employees regarding policies and procedures, discipline, interpersonal and teamwork opportunities.
• Promotes employee engagement through regular, personal contact with employees resulting in a positive atmosphere.
• Leads in screening, hiring, on-boarding and development of new employees of the Site to enable them to add value quickly.
• Support GXO HR initiatives on the site.
• Work safely as per GXO Health & Safety trainings, standards, procedures and processes and actively contribute to a safer work environment for colleagues and visitors
• Contribution to structural reduction of negative environmental impact from usage of natural resources (a/o energy, water, fuel) and from emissions (waste, carbon) and to contribute to environmental performance initiatives
• Adhere to applicable legal requirements, GXO and industry standards and contribute to continuous improvement initiatives

What do you need to be successful

• Strong communication skills (verbal and written) in Dutch and French, with basic English
• Educated to bachelor’s degree or equivalent
• Previous HR Experience would be advantageous but not essential
• Ability to travel to different sites when needed
• Experienced in MS packages word/PowerPoint/excel – Visma and protime is beneficial but not essential

What we offer you

• You work in a dynamic organisation in which development and own input are central
• GXO University for personal development
• A job where each day is never the same
• Enterprising, open, and informal organisational culture

Your future work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment where there is plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your role at GXO Logistics, you face new challenges every day, allowing you to develop to your full potential. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

Customer satisfaction, personal employee growth and sustainability are at the heart of GXO Logistics' business philosophy. Today, this ambitious company is one of the top 3 logistics service providers in the world.

Want to know more about GXO Logistics?

Watch the video below or visit our website gxo.com

In short, this is the next place you want to work!

For more information, please contact Debbie Haywood (Corporate Recruiter), who can be reached debbie.haywood@gxo.com

Interested?

Apply via the button and leave your recent CV.

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“We engineer faster, smarter, leaner supply chains.”

Acquisition as a result of this vacancy is not appreciated

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.