Key Account Manager - End User Pharma

We are seeking a dynamic and strategic Key Account Manager to lead engagement with End-User Pharmaceutical companies - the decision makers within the value chain. Whilst purchasing activities and influencing are often made by, EPCs and OEMs, the End-User ultimately makes the final decision via the specification, making this position essential for driving growth and strengthening Saunders’ market leadership.

As Key Account Manager for the End-User Segment , you will be responsible for managing customer interaction and business pursuit at target accounts across Europe. Your focus will be on driving project pursuit strategies, leveraging the Crane Key Account Management Process (KAMP) and Global Project Management (GPM) process, and utilizing all available sales excellence tools. These efforts may lead to establishing close relationships with decision-makers and influencers in Engineering, Procurement & Construction (EPC) companies, at both the corporate and site levels.

Reporting directly to the Director of Sales - Europe , you will develop and own the overall account strategy, including AML positioning, project pursuit, and product promotional planning. You will work closely with Saunders Sales Management, Sales Engineers, Customer Service, Business Line Management, and other stakeholders within the Crane ChemPharma & Energy organization to coordinate end-user influence.

This is a critical role during a period of significant investment and evolving customer needs, requiring a proactive, results-oriented professional who thrives in a fast-paced, matrix environment. You will influence commercial strategy, collaborate across functions, and serve as a key driver of innovation, customer satisfaction, and profitable growth.

Key Responsibilities :

Strategic Account Management

• Develop and execute account strategies for End-Users, ensuring alignment with the overall strategy
• Understand how to help the customer meet its business objectives and determines tailored solutions
• Creates long-term, profitable relationships by understanding how we can add value to the customer’s business
• Utilize the Key Account stage-gate process to identify, prioritize, and manage large End-User accounts
• Maintain a deep understanding of customer needs, key performance indicators, decision-making processes, and influence points

Sales Growth & Revenue Targets

Specification Influence

Customer Engagement & Relationship Building

Technical Expertise & Training

Market Intelligence & Competitive Analysis

Cross-Functional Collaboration

Continuous Improvement

Required Qualifications and Experience :

Educational and Industry Experience

Strategic Thinking

Market Analysis

Customer and Sales Interface

Communication and Customer Focus

Adaptability and Innovation

Language Skills

Geographic Flexibility