Customer Support Analyst - Voltijds

Customer Support Analyst

Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique

About the job

As a Customer Support Analyst,  you will provide support to our existing and potential customers, as well as to our colleagues. Our goal is to ensure  customer satisfaction by solving issues efficiently and delivering high-quality service.

Your mission  will be to assist users of our software by  investigating their requests  and  providing them with accurate, helpful answers.  Requests may come through our  ticketing system, live chat, or phone.  You will need to analyse the issue, troubleshoot where possible, and escalate to our Developers when required.

You will also  work closely with internal teams  such as Business Analysts, Sales, and Developers to ensure smooth collaboration and continuous improvement of the customer experience.

You'll never get bored!

Responsibilities

• Help customers with their use of Odoo Business Apps
• Troubleshoot and resolve functional issues through investigation and analysis
• Engage with our visitors and leads (Livechat)
• Ensure customer satisfaction by providing timely and effective support
• Enhance the customer experience by identifying and addressing needs proactively
• Contribute to product improvements and maintain high-quality documentation
• Participate in side projects, such as recruiting and onboarding new colleagues, delivering training, and knowledge sharing

About you

At Odoo, we value your skills more than your resume.

Here's what we expect from you :

Must have

Nice to have

Technical knowledge (XML, Python, JS)

Raquel explains

(totally worth it!).

Recruitment process

01

Application screening

We will review your application and your portfolio to ensure your profile aligns with what we're seeking.

02

Phone call with a recruiter

This is your chance to spill the beans on your motivations and throw any burning questions our way.

03

Functional interview

Now it gets real. Meet two members of the team in person, and lets see if your business rhythm matches ours.

04

Get an offer

Drumroll, please! If you've conquered all the stages, it's time for the grand finale : an offer to join our team of problem-solvers.

What's great in the job?

Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.

Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top : you'll get two weeks of intensive functional training, culminating in a shiny certification.

Must read!

What we offer

Full-time CDI

A 38 hours / week contract including 2 days of home-working per week and flexible hours.

Peaceful work environment

Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.

Flexible salary package

Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!

Training

12 days / year, including 6 of your choice, for personal development.

Exchange program

After 2 years of experience, apply to a similar position in a subsidiary of Odoo.

Chef cooking delicious lunch

Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.