Job Description
Responsabilities
- Assist the client with first level support
- Provide support for computer systems in case of hardware and software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure
- feedback to customers
- Always demonstrate excellent customer service
Qualifications
Technical / Business Skills
Good technical knowledge of workplace environment and end-user services : Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventoryMonitoring and reporting of the production environment (dashboards, KPIs)Monitoring and improvement of procedures and documentationBasic knowledge of Apple environment (iPhone)Incident and request processing (ITIL – ticket tracking)IT Support experience in a large enterprise environment (+ 400 users)Essential experience / skills
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spiritMotivation and real desire to improve and learnOrganized, able to work independently, pragmatic, and hands-on approachSpoken languages : English (fluent) Dutch (fluent) AND French ( fluent)Additional Information
Location : based in Belgium, remoteWorkload : 5 days per weekAll our positions are open to people with disabilities