Senior Service Delivery Manager (Working from home)

Are you a hands-on Service Delivery Manager who knows how to keep IT services running smoothly? For one of our major international clients, Randstad Digital is looking for a pragmatic professional to bridge the gap between business needs and IT operations.

In this role, you ensure that services are delivered as promised. You manage expectations, talk to stakeholders, and make sure external suppliers hit their targets. No nonsense, just high-quality service delivery.

Service Management : Oversee daily IT service delivery and ensure processes (ITIL) are followed.

Stakeholder Management : Act as the main point of contact for internal customers and manage their expectations.

Supplier Management : Monitor performance of external vendors and ensure they meet their SLAs.

Reporting & Quality : Keep track of KPIs and service metrics. Experience : At least 7 years of experience in IT Service Management or a similar role.

Analytical & Organized : You are process-oriented and good at documenting services and reporting data.

Languages : Excellent English is a must, combined with Dutch or French.

Whether you need support during challenging projects or just a friendly ear to listen, your talent manager is here for you.

Career planning and professional development : our learning and development team is here to help you create your dream career. Team events : a team that plays together, stays together. From an after work drink to a quiz night, we'll make sure you feel like part of the family.

We care, we grow, we recognize : we invest in these 3 pillars in order to build a sustainable career for you. We have lots of initiatives in place to help you stay healthy and happy so that you can take on every challenge that comes your way and feel appreciated.

our offer for freelancers

Are you a freelancer? The team of recruiters, account managers, and talent managers is involved in and closely monitors your career.