Senior Business Analyst

Job Title: Senior Business AnalystLocation: Brussel, BelgiumDuration: 01/04/2026 - 31/12/2026Mode of work: 2 days on site per weekLanguages: English

Job Description - Roles and ResponsibilitiesCustomer Interactions cluster is looking for a Senior Business Analyst to collect, study, prioritize, co-ordinate high quality customer requirements and to make the bridge between the business and the squad members (development and quality assurance) by co-creating with them the best design and solutions for the expressed business needs.

This position is initially to cover a mission of 9 months in the GTMO squad who is in charge of delivering the ordering solutions coming from product teams within the Order-to-Cash and Order-to-Activation value streamsWhat to expect:Lead and plan the definition, analysis, validation and maintenance of business requirements and business processes for large size/complexity/system risk projects by working in close liaison with customers and other divisions and in line with evolving business requirements.Ensure that the non-functional requirements are in line with customer expectations.Validate proposed solutions to technical and/or business problems in relation to current and future business environment, reconciling business requirements with technical solutionsBuild and maintain the business processes mapping in ARISFacilitate discussion within the people involved in order to get clarification and agreement on business requirementsCollaborate closely with development and quality assurance team in an agile way of working and via 3 amigos meeting to co-create the solution.Facilitate the demo to end-users and when needed, organize the User Acceptance Testing (UAT)Contribute to the continuous improvement on how to have maximum effectiveness in a changing, Agile, environment. You participate in the life of the squad and in the Agile ceremonies.Profile:Education: University degree or equivalent work experienceAt least 5-7 years' experience in business analysis, project development.2 to 5 years of business process optimizationSAP Workflow and SAP OTC experience requiredPega Workflow experience is a strong assetExperience in Order-to-Cash and Order-to-Activation processes in telecom industryExcellent analytical skillsStrong communication skillsFluent in written and spoken EnglishTeam playerBusiness Processes OptimizationExperience with ARIS or other process modelling tool is requiredKnowledge on Jira, Confluence is required