IT Support

Analyst, On-site IT Support

Location: Brussels

Contract: Full-time, Permanent

We are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and collaboration technologies.

**Must be able to speak fluent English and French**

Key responsibilities

• Provide hands-on technical support, including software installation and upgrades, hardware setup, mobile device management, and application configuration
• Own and drive incidents and service requests through to resolution, escalating where necessary and remaining engaged until closure
• Support video conferencing, in-room systems, audio conferencing, and AV equipment for meetings and live events
• Provide expert support for online webinar tools and collaboration platforms
• Perform preventative maintenance on workstations, printers, and peripherals
• Log, track, document, and analyse incidents and resolutions to identify trends and prevent recurring issues
• Test fixes, perform post-resolution follow-ups, and ensure customer satisfaction
• Operate within information security policies and assist users in working effectively within security frameworks
• Contribute to continuous improvements across the on-site IT environment

**Must be able to speak fluent English and French**

About the team

The Technology function is responsible for designing, delivering, and supporting a global IT infrastructure, including hardware, software, networks, communications, and data services. The team works closely with business stakeholders to deliver reliable, secure, and forward-thinking technology solutions.

This role reports to a Supervisor or Manager within On-site IT Support or IT Service Delivery.

About you

Technical skills & experience

• Strong experience in IT support, computer science, information systems, or a related field
• Solid knowledge of computer hardware, particularly workstations and laptops
• Experience supporting Windows 11 and Microsoft Office 365
• Proven experience working within a service desk environment, managing incidents under SLAs
• Familiarity with incident management tools and troubleshooting methodologies
• Experience working in a collaborative, team-oriented environment
• Professional-level English language skills

Please apply if you are interested!