Chief Operating Officer (Full Time)

Job Offer

Chief Operating Officer

BeCentral is the digital campus located in Brussels Central Station. Cofounded and backed by more than 60 entrepreneurs, BeCentral is the place to learn technologies, grow a startup and impact society. We host ~500 entrepreneurs in our 10.000-sqm campus, working for ~65 resident initiatives (digital schools, start-ups and NGO’s).

As BeCentral’s Chief Operating Officer you are responsible for the smooth, energetic, and people‑centered operation of BeCentral’s campus. From logistics and hospitality to onboarding new residents and fostering community, you keep the heart of BeCentral beating. You make sure our space always feels dynamic, functional, and welcoming for everyone who walks through our doors.

We’re looking for a hands‑on, on‑site leader who brings solutions, energy, and adaptability to everything they do. This role is key to ensuring our daily operations run seamlessly while building meaningful connections with residents, partners, and visitors.

Campus Operations & Facility Management

• Supervise service providers (cleaning, technical, IT, etc.) to ensure seamless execution
• Anticipate and resolve operational issues before they snowball
• Keep the space functional, presentable, and vibrant at all times

Resident Experience & Community Life

• Welcome and onboard new residents and organizations with clarity and care
• Act as the second point of escalation for operational or technical issues beyond the scope of the Campus Ninja or front desk Angel
• Help foster a friendly, responsive, and supportive atmosphere across the campus
• Collaborate with other teams to enhance campus life and internal communication
• Own the full rental process for offices and memberships: respond to inquiries, lead visits, create offers, and close bookings
• Proactively identify and approach potential users (startups, training programs, partners)
• Work with the CEO and Communications team to boost visibility and attract inbound leads
• Maintain accurate tracking of leads, offers, contracts, and occupancy
• Monitor space usage and suggest improvements for revenue and community value

Partner Visits & Delegations

• Host delegations, ecosystem players, and public institutions visiting BeCentral
• Ensure visits are meaningful, aligned with our mission, and well‑coordinated
• Connect visitors with the right internal teams and follow up on opportunities
• Document outcomes and support next steps
• Manage and support the campus support team (Ninja, front desk, maintenance, student pool)
• Set clear priorities, reallocate resources when needed, and lead by example on‑site
• Help nurture a culture that is welcoming, efficient, and constantly improving

Reports to: CEO

Manages: a great team of 5+ people

You Are

• A seasoned operator with experience in campus, coworking, hospitality, or facility management, capable of steering complex ecosystems with multiple stakeholders
• Strategically minded yet deeply operational, aligning day‑to‑day execution with long‑term vision
• A proactive problem‑solver who anticipates challenges, builds smart systems, and continuously improves efficiency and impact
• Service‑driven and people‑focused—you lead with empathy, build trust, and foster a culture of accountability and care
• Agile and resilient—comfortable navigating fast‑paced, evolving environments with calm and clarity
• Proficient in English and French and/or Dutch, and confident engaging with partners, residents, suppliers, and public institutions
• Fully present on‑site, actively attuned to the campus rhythm, and ready to roll up your sleeves when needed

What We Offer

• A key role in one of Belgium’s most vibrant digital campuses
• A hands‑on, people‑focused, and purpose‑driven workplace
• Autonomy, trust, and room to grow in the role
• A team where your attitude matters as much as your skills

Interested?

Send your CV and a few lines on why you want to join and how you align with our mission to:

Subject: COO Application

Applications are reviewed on a rolling basis until June 27, 2025

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