VIP IT Support Specialist (1165)UpcoMinds • Belgium

VIP IT Support Specialist (1165)

UpcoMinds • Belgium

Il y a 5 jours

Description de poste

We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.

Work Environment

Location : Fully on-site (Brussels, with monthly sessions in Strasbourg)
Dress Code : Business formal (suit and tie required)
Working Hours : Shift-based schedule between 8 : 00 AM — 8 : 00 PM
Travel Requirements : 4 days per month in Strasbourg during plenary sessions (rotation basis within team)
Remote Work : Not available — 100% on-site presence required

Key Responsibilities

Service Desk & Incident Management

Act as Service Desk Agent, Incident Agent and Analyst, Problem Agent and Analyst

Provide first and second-line customer support with a focus on maximizing the first call resolution rate

Perform comprehensive incident analysis and maintain direct liaison with end users

Record and track all incident, request, and problem information systematically

Deliver both remote and on-site technical support as required

Technical Support Activities

Participate in the reconfiguration and installation of PC environments

Test and administer applications across the organization

Liaise with system administration and database administration teams for the execution of administrative tasks

Perform all tasks of a Service Desk Operator when required

Provide highly autonomous support with broad IT problem-solving capabilities

Documentation & Knowledge Management

Document operational support procedures comprehensively

Draft technical content for the knowledge database

Maintain accurate records of all support activities and resolutions

Required Qualifications

Technical Skills

Microsoft Office : Very good proficiency in all MS Office applications

End User Computing : Very good skills with Windows computers and end-user environments

Mobile Platforms : Good understanding of main mobile device platforms and core mobile applications

ITIL Certification : ITIL V4 Foundation Certified (mandatory requirement)

Professional Experience

Minimum 3 years of relevant professional experience in IT support roles

Demonstrated experience in VIP or high-level support environments preferred

Language Requirements (Mandatory)

English and French : Fluent in both written and oral communication (minimum one language required)

Strong communication skills with the ability to interact professionally with VIP users

Essential Competencies

High degree of autonomy and self-management

Broad IT knowledge and adaptability across various technologies

Excellent problem-solving and analytical skills

Professional demeanor suitable for VIP support environment

Flexibility to perform cross-functional tasks (SDO / ITSS interchange)

Ability to work effectively in shift patterns and manage time across two locations

Special Considerations

Monthly Strasbourg sessions are organized on a rotation basis — not all team members travel every month

Expense coverage rules apply for Strasbourg travel according to organizational policies

Candidate must be comfortable working in a formal, protocol-driven environment

Flexibility and adaptability are essential due to the dynamic nature of parliamentary support

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VIP IT Support Specialist 1165 • Belgium

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