2025-0012 Service Level Data Analyst (NS) BELGIUM- 17 Jul RELAUNCH

Deadline Date :   17 July 2025

Requirement Title : Service Level Data Analyst

Location of Performance :   Braine-l'Alleud, BELGIUM

Full time on-site : Yes

Cost Not to Exceed : 2025 :   26,190 EUR

2026, 2027, 2028 OPTIONS : 78,570 / Year

Period of performance :   2025 : 01 September 2025

Required Security Clearance :  NATO SECRET

Special Terms and Conditions :   Travel to other NCIA location is required

Introduction :

The NATO Information and Communication Agency (NCIA) located in Braine L’Alleud, Belgium, is currently involved in the development and support of new and existing capabilities for NATO. In light of these activities, the NATO Digital Workplace Centre (NDWC), within the framework of its mandate, is adapting innovative and secure communications solutions for NATO staff across the Enterprise.

In order to improve the service delivered, NDWC is looking for a Business Data Analyst to monitor service performance, and to assist the Management in establishing and preserving clear definition for Service measures and metric.

These tasks are all geared toward the realization of NDWC’s 2030 objectives. Specifically, the Lines

of Efforts are the following :

• Design reports to help Chiefs, Service Area Owner (SAO) and Service Delivery Managers (SDMs)

understand operational behavior and consolidated service performance and trends

The work shall be primarly conducted at the NCI Agency in Braine L’Alleud, but may involve some travel to other NATO and NCI Agency entities.

Objectives :

The main objectives of this Statement of Work can be summarized as follow :

Scope of Work :

Service monitoring for Operations :

The Data Analyst plays a crucial role in monitoring service delivery by leveraging data to track performance, identify issues, patterns, and provide insights that enhance service quality and performance.

In this scenario, the Data Analyst collects requirements from the SAOs / SDMs to implement descriptive statistical reports on Power BI Dashboards, to evaluate trends and metric at operational level, daily, weekly and monthly.

Service monitoring for Executives / Decision Makers :

The objective is to implement an Analytic Dashboard to summarize monthly and quarterly data and trends to support tactical and strategical actions by decision makers.

In this scenario, the Data Analyst collects requirements with the Management to implement descriptive statistical report on Power BI dashboards, to summarize performance by service line and periods.

Attend meeting and prepare Ad-Hoc report :

The objective is to support the higher Management, SAOs and SDMs in monthly and quarterly performance review meeting.

In the scenario, the Data Analyst collects requirements to prepare Ad-Hoc reports and support

the periodical meetings presenting the Dashboard.

Constraints :

All the documentation delivered under this statement of work shall be based on NCI Agency

templates or templates agreed with the NDWC Chief.

All project work package material shall be stored on the NCI Agency SharePoint Portal.

Each final deliverable will be subject to two rounds of review and revision by NATO assigned

person.

For the deliverables, the Data Analyst will need :

The Contractors are required to hold a valid NATO SECRET security clearance provided by

national security organization valid at the time of submission of the bid and covering the period of

contract, will be required.

Past Performance and Qualifications :

Additionally, ensure to include a detailed case study that highlight the Purpose, Objective, Output and Outcome (PO3) mentioned in the table. Evidence should showcase the ability to manage data and reports, as well the ability to use Business Intelligence tools like Power BI and dashboards delivered with Microsoft Excel.

Practical Arrangements :