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Customer Support (Dutch speaking)

Customer Support (Dutch speaking)

JobgetherBE
Il y a plus de 30 jours
Type de contrat
  • Télétravail
  • Quick Apply
Description de poste

Jobgether is een Talent Matching Platform dat samenwerkt met bedrijven wereldwijd om via AI-gestuurde matching toptalent efficiënt te verbinden met de juiste kansen.

Een van onze klanten is momenteel op zoek naar een Customer Support Specialist (Nederlandstalig) , gevestigd in België .

Als Nederlandstalige Customer Support Specialist ben jij het eerste aanspreekpunt voor gebruikers die ondersteuning nodig hebben. Je staat zowel klanten als dienstverleners bij, beantwoordt hun vragen en zorgt ervoor dat ze het maximale uit het platform halen. Je begeleidt nieuwe gebruikers, behandelt profielvalidaties en betalingen, en draagt actief bij aan het optimaliseren van de gebruikerservaring. Elk contactmoment is voor jou een kans om een positieve impact te maken.

Verantwoordelijkheden

  • Beantwoorden van vragen via e-mail en telefoon op een snelle en behulpzame manier
  • Begeleiden van nieuwe gebruikers bij hun eerste stappen op het platform
  • Opvolgen van processen zoals annulaties, profielvalidatie, moderatie en betalingen
  • Meedenken met dienstverleners om hun zichtbaarheid en succes te verbeteren
  • Waardevolle gebruikersfeedback verzamelen en delen met interne teams
  • Actief bijdragen aan het verbeteren van de algemene gebruikerservaring

Requirements

  • Uitstekende beheersing van het Nederlands (mondeling en schriftelijk)
  • Sterke communicatieve vaardigheden, empathie en klantgerichtheid
  • Proactieve houding en oplossingsgerichte mindset
  • Goede kennis van het Engels voor interne communicatie
  • Extra troeven :
  • Ervaring in klantenservice of community management
  • Beheersing van het Frans

    • Benefits

  • Een sleutelrol binnen een snelgroeiend en impactvol team
  • Echte impact maken op de groei van het bedrijf
  • Open en transparante bedrijfscultuur
  • Regelmatige teammomenten : happy hours, teambuildings, Friday Learnings
  • Competitief salaris met prestatiebonus
  • Ziekteverzekering via Alan
  • Twee verjaardagen per jaar : jouw echte én je bedrijfsverjaardag
  • Je eigen vis in het kantooraquarium!

    • LI-CL1

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